I'm having an argument with NHS direct at the moment and would really value your comments.
The day after ds was born, I rang NHS direct (first big mistake - should have called the maternity ward or community midwife but anyway) to say he'd not had a wet nappy in about 8 hours though I'd been putting him to the breast regularly. To cut a long story short, the nurse I eventually spoke to declared "I didn't have any milk" and should not "even think about breastfeeding" but should give him as much water (in a bottle) as he would take and then call back. I did as they said, and when he eventually did urinate - I called back and they declared he was still probably "dangerously dehydrated" (though he had none of the symptoms they described and they knew this). Ended up in a dash to A&E and an overnight stay in the hospital where every nurse and doctor we saw said he was fine and the advice to give water had been wrong.
I complained and NHS Direct (or rather the local service they put me on to) are now saying that they should have advised to give him water AND breastfeed him.
I know they wanted to cover their backs by sending us to A&E but - I am convinced they should have directed us to an on-call midwife or doctor rather than scaring us to death and making me lose all confidence in bf after one day (I'm sure this is where I started hating it).
I am sure there is an element of my overreacting here so feel free to tell me so!! I feel better for having a bit of a rant anyway...