Really sorry, malachismum and MissChief. Classes should be used to boost confidence, but if anyone really said 'there's no excuse' that's just awful, and the counsellor concerned would be asked about this during supervision if you wanted to make a comment/complaint about her.
She sounds as if she has raised your expectations a bit too high about visits. 10pm is too late for me to go seeing someone - I would definitely say no - as visits take an hour at least, in my experience, and I simply would not go at that time. I would not have even invited you to come to see me either. Even taking the call at 10 pm is a lot to ask of a volunteer. It's not right to make people think we have a 'drop everything' service day and night, so she was wrong to give that impression.
With a mother of a baby aged a week, I would be encouraging the mother to call the midwife (whose job it is to see mothers at this time ) or at least the maternity unit. I would also undertake to speak to the mother the next day, and I always do that.
I know that when you are in that intense time with a tiny baby, it's this that is at the very centre of your world. It's easy to forget that the breastfeeding counsellor has her own family and her own personal needs.
We certainly do not expect counsellors to feel they have to take calls late at night (bf line shuts at 10 pm) and not to see women then, either. It's up to the counsellor to make this clear and to explain the alternatives - if not, then she is going to disappoint people.
If a class has left you feeling pressured or irritated, then say something. We can't improve if people say nothing