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Infant feeding

Get advice and support with infant feeding from other users here.

Should I complain to WHO?

11 replies

Zara1984 · 15/03/2013 18:01

Howdy

Was chatting to friend who had her baby in the same hospital I had DS. We were chatting about bf and how even though it is "baby friendly" in reality there is sweet f.a. support and they are about as supportive in practice as if a formula company ran the place.

I have posted a bit about my experience, DS wouldn't latch after meconium/heavy suctioning issues. Mws dumped me on postnatal ward without having done first feed, nobody would come and help even when I called. Mws would not come and help me feed during the night because they were busy bottle feeding other women's babies so they could sleep. Lactation consultant berated me for feeding lying down (was only way I could get DS to sometimes latch), told me to try get him latched in cradle hold for an hour (he was screaming and hungry), said she would come back and we'd try something else if he hadn't latched, she never came back. I would buzz for mws whenever he wouldn't latch up and it would take them 30mins + to come to my bed. I saw the assistant who made the bottles more often, she would pop in a few times a day and ask if I needed bottles to be made up.

The most happy he looked in the whole time in hospital was when I gave him a bottle of formula before going home. We had to agree to ff to get out of the hospital (they didn't want me to leave as bf not established, but I was hysterical by day 3 and needed to get out of there and home for family to care for me).

After chatting to my friend today I am very cross and want to nark them to the WHO. They make a big song and dance about bf but are not helpful at all in practice. Apparently they get advance notice of inspections for certification and make it look all hunky dory.

Had been thoroughly determined to bf, so I was devastated at the time (but I'm fine now, happily FF!). I had truckloads of support to bf at home including my DMIL staying with us who used to be a LLL leader..

OP posts:
McGillycuddy · 15/03/2013 18:57

Hi there,

I think you probably should complain TBH. If nobody complains then nothing will change and more new mums will have your experience. I had two home births and the community midwives could not have been more brilliant. They didn't leave until I had successfully fed my DCs, and they would pop in occasionally just to check on me. I didn't find breastfeeding easy, especially with my first, so I think that early help was crucial. If I had been in your position I may not have managed.

This is obviously something that still bothers you, so yes, I think you should say something. Best of luck :)

JiltedJohnsJulie · 15/03/2013 22:08

Yes definitely complain, I did. Can't remember exactly where but the is a firm on the baby friendly website, I think. I'd also right to the head of the hospital and ask for a response. Agree to that if nobody complains, nothing changes.

EauRouge · 16/03/2013 13:48

Sorry to hear about the lack of support you had. :(

Yes, do let the hospital know about your experience, then they can try and improve- I'm sure they'll want to try and keep hold of their baby friendly status.

tiktok · 16/03/2013 14:27

no use complaining to WHO. they have no connection with hospital practice. instead complain to uk baby friendly. on phone so links difficult so google for it. there is an online form to give feedback on uk baby friendly units. also v important to feedback to the unit itself. more women should do this!

UniqueAndAmazing · 16/03/2013 14:29

Definitely complain, not to WHO, (although, I think you should copy them in on your comp[laint), but to the Management of the hospital, and to the NHS Trust that the hospital is part of.
At the very least, the staff need training or retraining

JiltedJohnsJulie · 16/03/2013 16:55

Zara did you manage to find the baby friendly feedback form that tiktok mentioned?

Zara1984 · 16/03/2013 19:53

It wouldn't be relevant to me unfortunately as I live in Ireland, but thank you TikTok!! I have identified the body who is responsible for BFI in Ireland, and the doctor who administers it. I will get in contact with her and head of the hospital.

It's just so huge everything that happened - talking to DH I am going to focus on things that they have no excuses not to change. For example, mws bottle feeding babies at night, with cup of tea, feet up on desk, while a mum attempting to bf (ie me) was sobbing and begging for help because DS either wouldn't latch or wake up. Mw shooed me away and said she'd come and see me when she had finished feeding some babies Sad

I don't think I can address everything that went wrong in one complaint as its so upsetting. I'm glad I had good support at home and great friends who helped me feel good about how hard I tried to bf and that I'm doing a good job FF. Honestly without them I would have PND.

Thank you everyone for your advice Smile

OP posts:
Zara1984 · 16/03/2013 19:55

BFI = Baby Friendly Initiative

OP posts:
JiltedJohnsJulie · 16/03/2013 23:41

So, so glad you have good support.

tiktok · 17/03/2013 08:54

Glad you have found the right way to get your experience heard, Zara.

Nancy54 · 17/03/2013 18:50

Hey Zara, I had a similarly horrendous experience at the hospital in France and planning on writing a letter of complaint. Haven't got round to it yet (I did have twins though...!)

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