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See all MNHQ comments on this thread

Original poster

Ah-hmm... MNHQ!! Email for Little Brown not working!

70 replies

tablefor3 · 13/09/2011 21:18

Ah yes. Perhaps it's because I am too slow, but the email for Little Brown for "How Mothers Love" is bouncing back.

Please can you get Little Brown to fix and give me a free copy for pointing this out

OP posts:
TheRealMBJ · 14/09/2011 09:51

Yup, checked my spam folder and I also got a delivery failure notice. Sad

TheRealMBJ · 14/09/2011 09:52

I've reported my post to bring it HQs notice

Cheria · 14/09/2011 09:54

I don't have one in my spam folder either.
I don't understand.

TheRealMBJ · 14/09/2011 12:38

Got a message saying it should be working now but retried the email and still received a delivery failure notice

Slainte · 14/09/2011 12:46

Just retried too and got a failure notice

mapletrees · 14/09/2011 12:47

Yep, me too...

bigbadbarry · 14/09/2011 13:08

Yes,s till bouncing back. Am going to buy the damn book at this rate ;)

MNHQ
CatherineMumsnet · 14/09/2011 13:39

Hi all, sorry we thought this was fixed...bear with us...

MNHQ
RachelMumsnet · 14/09/2011 13:48

Really sorry about this - I've been posting on another thread in site stuff but didn't realise this one had started as well. We're investigating this and will get back to you shortly on this thread to let you know once it's definitely fixed.

MNHQ
RachelMumsnet · 14/09/2011 16:05

Have just heard from Little Brown that they're still working on this and it should be fixed in the next couple of hours. Will let you know as soon as I hear all is fixed.

3become4 · 14/09/2011 16:21

Maybe you should just give the books to everyone who bothered to post here about it. We obviously want them the most!

3become4 · 14/09/2011 16:28

Hang on, Prolific's been promised a book on t'other thread. Can I have one too pleeeeeaaaaase? Grin

Helbel78 · 14/09/2011 16:29

I've been posting elsewhere about this, I'm not alone!!

How frustrating!

katiewalters · 14/09/2011 16:31

ive been emailing mumsnet about it too

brillopads · 14/09/2011 16:40

I tried twice this AM too!

MNHQ
RachelMumsnet · 14/09/2011 16:55

Little Brown really apologise for the problems you've been experiencing. They're looking to resolve this as quickly as possible but it hasn't been helped by the fact there was a massive power cut in the area earlier today and their offices in EC4 were plunged into darkness for most of the afternoon Confused. Consequently, this isn't going to be resolved today because all their servers are still down but they should have it fixed by 11am tomorrow. Come back to this thread tomorrow mid-morning and if the original email is still not working, we'll announce the new email address on this thread tomorrow.

bigbadbarry · 14/09/2011 18:08

Oh but I can't come back tomorrow until lunchtime and then I will have missed it! Boo :(

TheRealMBJ · 14/09/2011 18:10

Thanks Rachel. I really want a copy if this book Grin

Crystalmom · 14/09/2011 20:12

Not really fair if someone's been promised a copy and others have to e-mail...Not being crappy about it, just saying....Everyone on this post obviously really wanted a copy.

TheRealMBJ · 14/09/2011 20:36

Who's been promised a copy? Why?

DazR · 14/09/2011 20:43

I couldn't sleep last night and noticed the book offer on my 'phone so emailed back immediately (2.45am) - email went fine - no problems. Will I have to resend tomorrow or will they have received my email??? Thought I had managed to successfully apply this time!!! Good old insomnia.....

Squiffie · 14/09/2011 21:56

I posted elswhere too - very frustrating. I REALLY wanted to read this one!

MNHQ
RachelMumsnet · 15/09/2011 10:11

Okay, so we've been on the phone to Little Brown this morning and the good news is that the email address is now working.

Great news is that to apologise for the frustration this has caused, Little Brown have agreed to giveaway 100 copies of How Mothers Love - that's double the books they had originally offered.

We've decided the fairest way to deal with the situation is this: If you want a copy of the book, send one email with your postal address to [email protected] anytime up until 4pm today. Little Brown will then collect all the email addresses, including those that did go through yesterday or earlier this morning and draw 100 names randomly out of a hat. They will notify all people who will receive copies of the book by email before the end of the week. We're also talking with Little Brown about getting Naomi Stradlen on Mumsnet for a live webchat - we'll keep you posted on this.

katiewalters · 15/09/2011 10:24

thanks for letting me know, just emailed. thats a good idea of how to sort it. fingers crossed i get one :-)

Crystalmom · 15/09/2011 10:44

Oooh thanks that's great :)

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