Katybird, the general gist of the prog about the whittington was that they were pretty much chronically understaffed and the staff they did have were so stretched they didn't seem to know that the woman in question had had a section and expected her to go and get her own breakfast.
The day before she had only had a couple of pieces of toast the whole day. Also they left her sitting in blood for a while as they were busy, and at one point her drip bag full of unknown fluids ran out and her husband traipsed round the wards three times before he got an answer on whether she needed the bag replacing or whether she should just drink water. No-one told her when to get up and move around so she didn't, and then they came in and said "why haven't you got up yet?"
Also, at one point her baby was coughing/gagging due to amniotic fluid retained in his lungs, and brought up some yucky looking matter (possibly meconium, I missed that bit as the phone rang) and again it took a while to find someone to tell them everything was ok. In the end I think they spoke to a healthcare assistant who was just passing through.
The woman said that her care during the section etc was fine, it was just the postnatal ward where she was left hungry, thirsty and in pain for quite a while. But remember that she could have asked her husband to bring her food, drinks, or paracetamol, but for the purposes of the programme she did nothing for herself, to illustrate how long it would take the nurses to get round to things.
Also, just prior to the elective c section she was due to have because of a previous traumatic birth at the whittington, the doctor who came in to get her consent seemed to try to talk her out of it and go for a natural birth, which seemed a little odd as the lady had obviously made up her mind and had her reasons.
Nothing was horrific, nothing looked dirty, she wasn't mistreated, but the care was sparse and the staff seemed vague and misinformed, they obviously had dozens of women to look after at once. I think the ratio of midwives to women was 1:9.