Six months on and struggling

[Nackyposter]

DH died very unexpectedly six months ago. I’ve had a horrid day today, crying and stuff. I’ve had to get a new washing machine, AO were excellent . They delivered on time, took the old machine away and plumbed in the new one. So that was ok.

Today, I had to call Domestic and General to register for two years cover. The young man I spoke to mumbled and I had to ask him to repeat himself, whereupon he asked me if I had a hearing loss, which I don’t. At the start of the call I had to change the account, so he knew my DH had died but he showed me zero compassion.

The real killer comment he made, was when I asked him to clarify something, he replied “Nacky have you actually been listening to what I’ve been saying?”

I felt humiliated and demeaned. I cried when I got off the call. Thanks for reading.

That’s awful. Not the same as losing a husband, but my Dad died suddenly last year and I had to do all the phoning/admin and it was shocking how many companies were incredibly insensitive, even when you were contacting their bereavement line. Lots of the staff were clearly going through the motions, it was really upsetting at times. I had the rage on so many occasions, often followed by floods of tears. Tears of upset and frustration mixed together.

I think you should log a complaint about the way you’ve been spoken to by this individual, but I could understand if you want to try to move on from it, especially when so much else is going on.

Sending big hugs.

Thanks so much @NCNC4 . I’m quite shocked at how rude he was actually. Yes I’ll report him. They record those calls, so they can enjoy hearing him mumble and make rude comments.

I'm sorry - the first year can be like living without skin and that's where it can help so much to have others ease your way through all the responsibilities and difficulties. He definitely needs some training. I'm so sorry about the impact on you and hope you can counteract it with kindness to yourself tonight

I complained about the call handler. I’ve had a message on my phone full of apologies and also a call today apologising. I think they must have listened to the call. They said it won’t ever happen again.

I’m pleased to hear they took your complaint seriously