passthewine my advice there would be to agree consequences with your dd at a time you're both calm and happy.
It has to be explicitly clear that everywhere in life there are certain rules, school, home, work, church etc and that the rules are there to keep everyone safe and happy. Maybe you could ask what sort of rules there are in school etc. Explain that at home/with mummy/daddy there are rules too. Those rules (no more than 3/4) could be 1. Listen carefully when an adult speaks to you
- Hands to yourself (not no hitting, remember don't say don't, stop saying stop
- Take care of people and things (this covers a multitude of stuff!)
- Whatever other rule you have in your home - 30 mins screen time/no shoes on the sofa/chores before playtime - whatever it might me.
Talk about why these rules are important, I guarantee your dd will understand why.
Next decide on consequences. Ask your dd what she thinks reasonable, she might have some ideas. It might be 5 minutes less of screen time/a time out/no dessert after dinner. Don't jump immediately to a huge consequence - not listening one time shouldn't result in absolutely no dessert for the rest of the week for example.
There has to be a very clear procedure.
- Hold my hand crossing the road, it's dangerous.
- Hold my hand crossing the road, I won't ask again
- Thank you for taking my hand sweetheart, it's very dangerous etc
OR
- (take her hand yourself) I asked you twice and you didn't listen. One of our house rules is to listen carefully to mummy.
If it's not possible to enforce one of the consequences there and then, remind your dd when you get home etc and you can enforce it then.
I know it sounds very clinical and detached, and it can be difficult when there is a lot of emotion involved, but try and remove yourself from the emotional aspect and see it as a type of transaction. Tell the rule, give another chance, praise the child for listening to the rule/issue a consequence.
Start small, pick one rule or strategy and involve your dc in the whole process, from deciding on the rules and why to thinking of possible consequences.