OK, so I volunteer as a Family Support worker, and have a new family at the moment. This is what happened yesterday afternoon, and as mine is an adult now I can't remember what the response is supposed to be (and he was pretty well behaved):
picked her, her mum and baby brother up, agreed we were going to go to the library.
Strop No. 1, her other brother couldn't come as he had a cold. Whinged on for ages, got to library, she'd cheered up by then.
Strop No. 2, her mum wanted to buy her some new clothes. She'd barely walked into the shop and started stropping again because she didn't want new clothes.
Strop No. 3, we go to the swings. All's well for a while, but she insists on getting all my attention (I wanted to chat to the mum to get to know her). It starts raining, I'm trying to get her to run across a playing field to the car. I make a game of it, racing, etc but again, major stropping, standing in the rain with arms folded etc.
Strop No 4, we get back in the car, she says she never wants to come out with me again , has a row with her mum about something or other, she's just repeating at the top of her voice, NO, NO, NO. I make a joke of it, saying she must have very strong lungs, she could go deep sea diving and play with the mermaids etc.
Strop No 5, back at their house, she won't get out of the car. I end up picking her up and depositing her in the house.
All the time this is going on her mum's pretty much trying to keep the peace, but asked me what she should do. I said I always just used to make a joke of these situs when ds was that age, but I'd heard about the How To Talk So Children Will Listen technique & told her about that.
Frankly, though, I don't think I'm in a position to advise her, as I wouldn't have tolerated that behaviour from ds & he knew it. I was quite old school, not into ignoring bad behaviour but I know these days it's the done thing.
So, thanks for getting this far; next time I'm asked by the mum for advice, what do you think I should say? What's worked for you?