to complain about carseat fitting?

[alishaflorrick]

We just bought a new carseat from a well known high street chain, who claim to offer free 'expert' fitting.

The sales assistant (who was supposedly trained), first of all tried to fit the carseat forward facing, when my dd is not heavy enough for this.

Then, he tried for around 15-20 minutes to fit it rear facing. I eventually asked him to stop, and my husband and I would fit it at home.

So...I have written a letter of complaint, as ultimately, it was my dd's life at stake.

I do feel guilty though...what if he loses his job in this economic climate etc.

So...AIBU to complain?

If they offer to fit it then yes you should definitely complain IMO. It would be a different matter if they don't offer and you asked, but yes if they had fitted it incorrectly then your DD would have been in danger.

Alisha, YANBU to complain.
Expert fitting my arse, what this basically means is they've been shown a couple of times how to do it, then let loose.
Have you named the person in your letter? If not, then all staff will probably get retraining, job done.

Mothercare no doubt! They are useless and won't sack someone for this. If you feel guilty you could write that you feel it is a mnagerial error as he clearly has not had the expected level of training.

YANBU I had John Lewis incorrectly fit an isofix seat in my car about 6 years ago

YANBU to complain, it is unlikely he will lose his job unless he already has disciplinaries on record.

MrMayoNessie, you are incorrect about the training. I don't work for Mothercare, but another retailer of baby items. We receive a full day's training from either Dorel or Britax (I have done both) and have to demonstrate fitting several car seats for the instructor at the end of the day. After return to store, we are shadowed by a more experienced member of staff until we have the confidence to fit them alone.

As PPs have said, all that should happen is that prior to purchase they check the car seat fits in your car and demonstrate how to fit it, using the display sample. After purchase, you should fit the seat yourself as the store will not be insured for fitting the seat into your car.

oh fgs.

Thanks for the opinions everyone. So I have sent the letter! Wasn't Mothercare by the way, rhymes with malfords!!

OnlyWantsOne, "oh fgs"? Me, or retailer? Care to elaborate?

Halfords told us a number of times that a certain car seat fitted fine (after fitting it themselves) and we pointed out it didn't as the seat belt didn't retract when dc bent forward. Should have complained! None of them know what they're doing! Xxx

Halfords are rubbish - with car seats and everything else. I ended up having to get the side bit taken off my car to retrieve a halogen bulb from the engine after they'd tried to fit it.