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Share your dilemmas and get honest opinions from other Mumsnetters.

To complain about shoddy service in Bravissimo?o

32 replies

Hermya321 · 27/06/2010 20:38

I have heard people rave about the service in these stores and how they've basically been a God send to those who are rather blessed in the breast department.

My friend was another of the Bravissimo converts, so on Saturday she took me along to the store near her. We went in and was told we had to wait for a fitting, which was fine by me tbh. I figured that a good bra is something worth a twenty minute wait.

My friend got called into the fitting room and then I did. The shop assistant asked what Bra size I was wearing and then asked me what I was looking for. So I told her my size and that I was looking for some pretty bras and some basic ones for work. I also told her I was pregnant and wanted to try on some maternity bras as well.

Now at the moment, I'm an E cup and expanding. I did my research and decided that I wanted to continue wearing underwires as I felt I needed the support and wanted to feel less frumpy. I know though that if you do wear underwires that you have to be properly fitted to prevent damage to forming milk glands and the like.

During the fitting she did her thing and brought me up some bras, I told her again that I wanted a variety of stuff and she brought me the most horrible bras. They were so old ladyish, it was untrue. The maternity bra she brought up would have made Vera Duckworth turn her nose up at it. Everything she showed me was really frumpy and white. She never brought me up anything in colour.

I also don't feel like she fitted me properly either. I was led to believe that the Bravissimo girls were very hands on and that they wouldn't sell you anything unless both you and they were happy with the fit. She didn't adjust the bras at all, I kept having to ask her to adjust the straps and asking her if it looked 'right'. She didn't chat to me at all, didn't ask me about the fit and didn't really look at the bras she was putting me into. She even talked to me about growing into one of the bras. She didn't do any of the smooth cups, no excess fabric, wires hitting you in the chest and two finger strap thing that everyone else had mentioned.

My breasts are huge and all kinds of weird milk related things are going on in my bra at the moment. I need something that will make them feel supported, not a crappy fitting bra that will do more harm than good.

I could hear my friend in the cubicle next to me and she was chatting and laughing away with her girl, my girl just stood there and looked bored. I just felt so awful and frumpy, I nearly burst into tears in the changing room. In the end I grabbed one of the bras and just got out of there.

The worst thing was that I went downstairs and had a look at some of the things down there, they had some really pretty stuff and there was even some really really pretty nursing bras as well. Why did she bring the last bra in the shop up to me?

I don't really feel that I recieved a proper fitting at all and I felt so cheated, my friend came out of her fitting like she was floating on air and she raved about her fitting. That girl made me feel so awful and frumpy that I actually left the shop because I was so upset.

I know I'm pregnant and that my hormones are all over the place. All I really wanted was some nice bras that made me feel pretty and confident in my approaching blimp like state.

So would I be unreasonable to write and complain about a shoddy fitting?

OP posts:
haoshiji · 30/06/2010 11:57

I continually get shit service at Bravissimo. The portrayed image is of a nicey, nicey fluffy shop - we will look after you etc.

Balls to that.

I have to make such an effort to get service it's to be untrue.

I have been fitted twice, each time it's seemed to be like I was taking the piss just asking. Very grumpy and not really interested in the fitting or helpful. They gave me granny bra's to try that looked shit. When I enquired about one's I did like I was told not in stock just use the internet.

Oddly I notice yummy mummy's and their matching daughters (quite often both in the twin set and pearls) get great service, the staff tend to rip a new arsehole as soon as they step in the shop?

Bah!

notcitrus · 30/06/2010 12:26

Glad to see Bravissimo have found this thread - I've only been there once and didn't have much time as there was a long wait for fittings, but the fitter at the Regent St branch in London was fantastic and when I said I now only had 10 minutes before having to leave the store ran and got more bras in my size.

My only disappointment was the limited selection in my size - 30,000 bras in stock is great but they do over 100 sizes, so that's 300 per size, discount the ones that are pregnancy/nursing/large and frumpy/too revealing/multiples of the same size and there's not that many actually left to try on a bad day - there were 5 I wanted to try on and none were in stock!

AlCrowley · 30/06/2010 12:35

Ah yes, but if you order them in store delivery is free and only takes a couple of days.

nymphadora · 30/06/2010 12:45

Hi Hermya

Complain! I'm complaining about everything at the moment. People seem to listen more (or don't wnat to run away from a pg woman!)

Then go to the shop by me with the nice lady!

Oblomov · 30/06/2010 12:57

you shopuld have said something at the time. but now complain. the woman doesn't need more training. she needs a new job. we all know what its like. you phone bt and you get someone nice and helpful. like your friend had a nice lady serving her. thats what you want. and you go away smiling. and no amount of training will change that.

Oblomov · 30/06/2010 12:59

i've been to the london one which was fab. i didn't buy anyhting but she was lovely. and changed my sizing , forever !!!! and the brighton one for post natal/ breast feeding bra's. fab. both times.
go back. ask for the manager to fit you.

Oblomov · 30/06/2010 13:01

where was your friend in all of this ? she never should have let you leave. i would have marched you back in there, to the lovely lady and got you sorted, if you were my teary friend.

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