Whilst I understand your anger about HB it really is not the fault of the letting agent.
The legalities of HB are such that if it is found that a claimant has claimed fraudulently the landlord is deemed liable to repay it as they are "last person who handled the money". And this can be claimed back for up to six years.
It also protects you the tenant in receipt of HB. If the landlord goes into arrears on his mortgage you could find yourself out on your ear if you were a tenant not in recipt of benefits. By receiving benefits the rules on eviction change.
MOrtgage companies all stipulate no HB because they cannot evict a tenant claiming benefit when the owner defaults on the mortaga and the house has to be repossessed. SO the only way aroudn this is for an owner to own the place out right, so how many of those are there?
OP if you have issues with your landlord not replacing the boiler you should be looking at suing him. Or threatening to. He cannot leave you with a boiler that doesnt work, or wiring that needs to be done and is unsafe. You can do this through CAB or Shelter.
beenbeta Indeed I am not 25 with slicked back hair. Or indeed male. Though I may have the odd shiny suit in the wardrobe.
stealth yes you would. To rent a property of £1000 you would need to be on £30,000 a year. That is why I suggest that my buy to let landlords get two bed properties, then they can rent to two sharers who are more likely to be able to afford the rent between them.
kaloki big wave. Lost track of what happened to your situation, but I do hope you are out the other side now.