ebay thingy WWYD?

[mrspir8]

I sold a pair of rrp£75 roofrack bars on ebay this weekend for £15. Used once by us and in totally excellent condition. I didn't realise until we pulled them out that the key tool for adjusting them was missing but is easily replaced for a small cost I never advertised them with or without it.

Buyer collected this weekend and I explained that the tool was mssing, but it was easily replaced for a small cost from the roof bar manufacturers and that if he couldn't get it and was not happy then I would give him a full refund. he happily paid up and went on his merry way.

He has just emailed me saying that he has replaced the key tool, cost £12, the bars are no good without it and he wants me to pay £6 toward the cost of the tool. "and then I will leave you positive feedback"

Now I am wondering if this is very fair of him. He took the bars in full knowledge that the tool was missing in the end he only has paid £27 for a pair of £75 roof bars. If I give him another £6 he would have effectively got them from me for £9.

Im not being funny but we are majorly skint-the £15 paid for groceries for the rest of the week, he turned up in a massive merc convertible so I am guessing he dont really need £6. Should I pay up in the spirit of goodwill or should I fight it out and risk negative feedback on my ebay (not that it matters to me much, I'm not running an ebay business or anything just getting rid of some crap from the garage.

don't pay. he's taking the piss if the bars weren't even advertised as coming with the key and he took them away knowing that he would have to buy one. I would call his bluff and tell him to bring them back for a full refund tbh.

I think it would be reasonable for you not to offer the £6.
The agreement that you reached at the time was that he could return the bars for a full refund if he wanted. I think that you should say that he can do that if he wishes.
He didnt have to purchase the key - if it was too expensive for him to buy he should have spoken to you about a refund at that point, rather than expecting you to subsidise it afterwards.

I was thinking that-I could probably replace the key myself and resell them for £45!

no i wouldnt pay up, he obviously could see that you felt bad that the tool was missing and is now trying to blackmail you. message him back and tell him if he tries to blackmail you again you will report him to ebay.

I would repeat wha you said at the time of purchase

"I'm sorry if you are unhappy with the cost of the tool, but as I stated when yu purchased the bars the tool was not included and I offered you the chance to not purchase them and recieve a refund. If you wish to return the bars then I will refund your £15 and you can return the tool and get your £12 too. But unfortunatly I am not a buisness, I am just a person clearing out their garage and I cannot afford to loose another £6 on a £75 item. If you would like to return the item please let me know and we can arrange that, but no where under the terms of my sale did I state that I would contribute to the purchase of a new tool, it was made clear that would be your responsibility and at your own cost'

Disenchanted-thank you I may simply cut and paste that into my response to him! Perfect wording.

No worries, hope it ends well