My mil and fil who are in their late seventies ordered a child's bed for their grandchildren to sleep in when they visit from a very well known company.
Thet ordered it and paid for delivery.
On they day of delivery the delivery men came and placed the bed just inside the front door. My pil said they couldnt manage to get the bed upstairs between them but the delivery men just shrugged their shoulders and offeered no help. In desperation they offered the men 25 pounds to take the bed upstairs and to put it up in one of the bedrooms, the men duly acepted this, took the money and placed the bed upstairs.
It wasnt until later when I checked the delivery terms that I realised they were supposed to put the item in a room of your choice whether up or downstairs for free.
I am really angry that these men took money of two frail pensioners when they should have done it for free and must have been well aware of this.
The only reason I am reluctant to complain is that these men if reprimanded would know where the complaint came from and to not be too dramatic would know the address of my pils who never ask for trouble and dont really want me to complain as the men seemed friendly and one had recently had a new baby but I am so angry that they knowingly took advange of 2 pensioners and I wonder whether they have done this before or will do so again.
Should I complain to the company??