AIBU to have hung up on a 'no number ' call claiming to be my car insurers?

[phoenixflower]

Got a phone call on my mobile (didn't even know they had my mobile number). The woman said she was from my car insurers and wanted to talk to be about something that happened in January. She asked me to confirm my date of birth etc. Few alarm bells were ringing so I told her the signal on my mob was bad and could she please give me a number to call her back on so I could check it was legitimate online. She said that she couldn't give me a number as it wouldn't go through to her and could I please just confirm my date of birth as "it's only a quick question"

I said the signal was bad and that I would have to call her back. I then hung up . Maybe she was from insurers but I didn't feel comfortable with giving my details out on the phone to a no number, unknown call, when there was no number for me to call her back on, no explanation for why she had called etc.

AIBU to not want to give my details out over the phone to her and is it so unreasonable for ask for a number to call her back on?

Did she even have the name of your insurers?
Sounds fishy.

Very sensible. I won't give my details to anyone calling out of the blue - if they do business with me then they should already have my details.

YANBU.

When I get a call like that and they say "can you just confirm whatever detail" I say, "ok, go ahead"... usually to baffled silence. Then they'll say, "no, I need you to tell me your date of birth (or whatever)" and I'll say, "well, that's not confirming, is it, that's telling you - confirming is when you tell me what you have and I tell you whether it's right or not" [pedant emoticon].

At this point if it's a fakey call they usually hang up.

Guidelines are that firms calling you should have a CLI displayed so you can ring it back and get a recorded message/through to company. Supposed to help avoid harrassment or fraud. Some unfortunately don't comply though, especially those using offshore contact centres.

You were right to put this call down, it is indeed a scam.

I got one a while back, googled it, can't remember what my search was, but there is quite a lot of info on the net about these apparent "post accident" or "claim" type calls where they give you absolutely no information whatsoever and just talk vaguely about an "incident" at some past point, give no names or places, and start to fish for info......

I hate it when you get these sorts of calls. Especially the ones from the banks that expect you to confirm all sorts of details when they ring up out of the blue.

However I had one recently when they tried it and I refused to give my details. The lady did give me half of my details and asked me to complete the other half but again I refused, she was quite happy with this and gave me a telephone number to call (which was the same one on the back of my credit card, as she told me it would be, she was just being helpful) and told me that she strongly recommended I call back asap. And she wouldn't say she was sfrom the fraud dept but she did have a very different demeanour on the phone from the usual sales calls people.

Turned out someone was trying to use 'my' card in the US, not for much luckily, but seems it raised a flag and they stopped it. Was one of those strange conversations where they say 'are you in the US and have you just tried to buy a xxx for $3?' 'No, I'm in GB talking to you from home...' yadda yadda

So what I am trying to say in a very long winded way is that, if it was a genuine call, they wouldn't have minded at all if you rang them back and I think you would also have got a better vibe from the call.

No she didn't werewolf, just said she was from my "insurers"

Soounds dodgy to me aswel, have you rang your car insurance company up? i think they have to log and record all calls, i maybe wrong though

I work in insurance, and whilst we DO ring our policyholders sometimes (because someone has alleged they've been in an accident/they've written to us/we want to check they are happy with repairs/whatever) we would always say I'm calling from X about your accident in Y where you ran into a tree (or whatever!)

We WOULD ask for date of birth or similar to check you are who we think you are-as we cant give confidential info out to anyone and may have wrong number. BUT we would also give a number to call back on for anyone who doesnt want to do this when we've called them-totally understand that!

Ring your insurance just to check

Thanks for the info custard. Will ring them monday morning to check!

YANBU - sounds dogey.
I don't respond even if it is my bank or whatever - I'm with happycopter & zipzap. YOU called ME and now you want me to confirm who I am? please go away & if it's important send me a letter/email!