This really is a genuine AIBU question, because I'm totally new to the whole nursery experience, and I really don't know what my expectations should be.
So... I have a DS of 2.9 who's a very sensitive soul, and I started him at nursery/pre-school a couple of weeks ago (two mornings a week). The first time we took him we tried to leave him, but he was so distraught that I ended up staying with him for the next few sessions. This week for the first time I left for most of the session on both mornings (about two hours each time).
Both times I left him he was very upset when I went, and I think got upset again a couple of times while I was away - though he also seemed to enjoy himself a bit as well, as they took some photos of him playing to reassure me.
Anyway, this last session, I phoned once to check he'd settled, and they said he had. Then a bit later I phoned again (for an irrelevant reason). I said to the girl in the office that, while I was on the phone, could she just see how DS was doing. She went out into the main room and took the phone with her. I could hear a little voice saying 'Mummy, mummy' and knew it was DS. He wasn't crying, but was using his little miserable voice. I asked her what he was doing, and she said he was sitting on his own looking out of the window. I had this sudden image of him just sitting there all sad, and looking out of the window waiting for mummy to come back. I asked (slightly sharply) if he was all on his own in the room, and she said no, there were lots of activities going on, but he looked a bit overwhelmed and didn't want to be joining in with anything at the moment. She said she thought he needed a bit of extra attention, so she would ask one of the girls to do something special with him one-to-one.
To her credit, she then phoned back 2 mins later (she hadn't said she would) to say that he was now making a fathers' day card with one of the helpers, and she took the phone nearby so I could hear that he was happily engaged (which he was). However, I'm still quite upset by the thought that if I hadn't phoned, he could have just been sat there on his own and upset for ages.
So, AIBU? My DH (who's a teacher) says I can't expect the helpers to give DS one-on-one attention all the time, which I do accept. But at the same time, given he's so new and had a pretty tricky start, surely they should have noticed that he was sad and in need of attention without it taking a phone call from me?