A few weeks ago OH's PS3 packed up and as it's out of warranty I took it to a local branch of (well known brand) electrical repair shops. I was told it was probably laser and if so it would cost £100, to which I asked if they would call when they knew what it was and before they fixed it.
A week later I called in to find out what was going on to be told they'd replaced the laser but I couldn't have it back as they'd taken it to another branch by accident. When I picked it up I complained that no-one had called to tell me what was wrong, they'd just gone ahead and fixed it. I was charged £100 for the replacement laser.
Two days later it packed in again and with the same fault so back to the store it went. Two days later my OH rang to see if they'd found anything out to get attitude from the guy on the phone who told us that 'He'd call us when it was done' We picked it upa few days later and the very same day it stopped working.
We called the store to be given more attitude from the same guy who claims it now must be a fault only sony could fix, we told him that it was a laser problem (I know nothing about eletronics) and there was no way we're getting our money back because they have replaced the laser.
AIBU to expect a refund? Or at least a civil conversation?