To be really annoyed at mamas and papas?

[waitingimpatiently]

Ok this really annoyed me so I hope IANBU...
There was a sign up in the window saying '10% off everything, including things already on offer'. So DP and I went in, bought 2 dresses that were already 20% off and we expected to get another 10% off on top.
We didn't, so we complained in store and were rudely greeted with someone telling us that they were not on the 10% offer.
We emailed head office and phoned them (after the email being ignored) and they constantly repeated that they wouldnt give us the 10% refund.
Rant over, AIBU?

No - I have this romantic image in my head of Mamas and Papas but whenever I go there I am always disappointed. It's either very twee or eye-wateringly expensive....

and no YANBU!

YANBU

I have an unreasonable hatred of M&P though from when I was pregnant with my PFB and one of the saleswomen in our local branch made me feel like a complete idiot because I couldn't follow her whirlwind, breakneck speed demonstration of how the Pilko Pramette buggy went up and down. Was told I needed to make an appointment if I wanted her to show me again!

I bought a Silvercross

The shop was empty byt the way so she was just being a cow not busy

their refunds and returns policy also sucks big time

We recently bought a set of nursery furniture from them in the sale - when we got to the till we had to question the bill twice before they got it right - otherwise they would have overcharged us by about £150.

Then they gave us the option of collection from the store or delivery for £35. I went in two weeks later to check whether it had arrived in store and they said 'Ooh no, there's too much for you to collect from here, you'll have to have it delivered!'. In their favour they did then offer free delivery. But they said the stuff would be delivered the following Wednesday. So I stayed in. It didn't arrive. I phoned up, and was told it would be at least 14 working days before delivery and the delivery people would be in touch by phone to tell us when.

Time went on (a further week) and we got a letter from the delivery people saying they couldn't contact us so to phone them. We couldn't understand this because we'd given M&P three phone numbers! So I phoned the delivery people and they told us that M&P hadn't passed any phone numbers on to them.

Anyways, in the end it got delivered last week and at this very moment DH is assembling it ... but it's only three days until I'm due. Good job the baby didn't arrive early!

We won't be using them again to be honest.

Have a chat with trading standards. It might not be very much money but if there's a sign in the window saying '10% off everything, including things already on offer', then I dn't see how they can refuse you the 10%.

Was going to order some furniture from M&P but they refused to deliver it to an upstairs room (where DD's room was going to be), so they expected DH and myself (heavily pregnant at the time) to carry it up. Needless to say we went elsewhere.

My DP is going to email watchdog or something. I didn't think they could refuse but according to the man at the customer care team, a manager would say the same. It's only £4 but it's the principle of the thing. We spent £40 on 2 baby dresses and that to me is a lot of money.
I'm sorry everyone else has had such bad experiences with them too. I always thought they were a good company...

What's wrong with their returns policy Alice? They give 28 days, 14 for sale items - seems pretty resonable?

yes you would think so wouldn;t you

when dd was six months olf we bought the Moove buggy had it for all of two weeks when it broke so I took it back expecting a replacement to be tols that wasn't their policy and they wouls send it away for repair...fine fair enough they gave me a ziko buggy as a loan while it was being repaired for 4 weeks

went to store to collect when it was back got it home and it was broken somewhere else, returned it to store to be told that it would be returned for further repair, I said no you've now had the buggy longer than I have and it cost opver £200 and it broke twice within 6 weeks I would like a replacement or a refund....just kept getting told no they would send it away for repair and that the ziko was fine for my 6 month old even though the harness meant that she kept falling to the side of the buggy

anyway after me standing there quite vocally reciting the sales of good act next to the queue I ended up getting a refund...although it was very begrudgingly done

at the same time as I was getting a refund a bloke was trying to return a baby walker he had bought the week before as it keot collapsing when his daughter was in it they were giving him the same story about their "policy" and he was arguing that she would practically be able to walk on her own by the time they had fixed it!!

so yeah....dead reasonable

yanbu!! Get a picture of that sign and then ask what part of the word "everything" they don't understand

I'm quite relieved people think IANBU.
I was in tears talking to this guy on the phone (I am pregnant and a bit hormonal and I would normally get upset anyway) but he just kept repeating the fact that he wouldn't give us the refund, with blatant disregard to their so called advertising.