The letter I ended up sending was this;
Following on from our earlier telephone conversation, it is with regret that I am having to write this letter regarding the Dodge Journey, registration VO59 *, that I purchased from new on 7th September 2009.
Since I collected the car, there have been many faults with it. These are listed below;
The electric wing mirrors failed to work.
The alarm sensors were faulty, causing the alarms to be activated numerous times through the day and night
The childs rear view mirror snapped so was left hanging down from the roof, causing a visual obstruction
The immobiliser failed, causing the car not to start. This involved calling Chrysler to send somebody out to recover us! The fault has never been confirmed- a part that they 'thought' had failed was replaced.
The starter motor has failed, again causing the engine not to start. This has left me with my two very small children stranded in a country lane. It caused great upset as a mechanic initially could not get to us for 90 minutes. The car is still currently in your garage trying to find the exact problem. Again, they cannot come up with anything other than they 'think' it is the starter motor.
The car bunny hops constantly, which again, a fault cannot be found. One mechanic (from Chrysler direct) even suggested offensively that I had put the wrong fuel in. This fault has never been rectified as they have no idea what it could be.
The car has been into the garage numerous times, costing me money, through time that I have had to take unpaid from my employment, and of course emotionally. I no longer have any confidence in my car, and fear driving any distance from my home in case it fails to start. This is not how a purchase of any new car is supposed to be, especially one that was bought to be a family vehicle. It is simply not fit for purpose. A member of staff has told me that a few Dodge Journeys have been returned with some problems, but my car seems to have every single on on the list.
I would like to reject the car please, and have it replaced with a new one, which hopefully will put my trust back into the Dodge brand. The current vehicle that I am driving, just isn't of satisfactory quality, or fit for purpose under the Sale of Goods Act 1979.
There was a suggestion made by yourself, that I may be offered a replacement car of the same age, with a similar mileage. I would like to make it clear that this is not an option that would be satisfactory, as our contract was for a new car, I would never consider a 'used' one.
Currently, I an in an enterprise car, which I have been told is for an indefinite length of time. I must make it clear that I would appreciate a swift settlement, as I didn't pay a large sum of money to drive around in an inferior hire car!
I must, however, compliment you on your hard working, polite members of staff. I have never, at any time, been treated with anything less that perfected courtesy, and hope that they (especially Craig), will get recognised for their hard work.
I look forward to your speedy response.