Bought my laptop from PC World 3 years ago, and took out Tech Guys insurance at about £8 per month.
Early this year laptop started to go wrong, so eventually got round to asking for it to be taken away and repaired.
Courier took it away on April 8. TWO WEEKS LATER I get a text to say 'good news! Your computer has arrived at the workshop'. Which made me .
Two weeks after that, I realise I've heard nowt and call them. After some delay and huffing, they admit that the laptop has been fixed and sent to a COMPLETELY RANDOM ADDRESS 100 miles away from me. Thankfully honest people live there and refused to accept it.
I express annoyance and ask when I might get it back. They say it'll be scanned in and sent out again.
I STILL don't have it. And when I wrote to complain, I got a standard C&P reply saying they had 42 days to repair so still within T&C.
I replied, pointing out my problem was more with the gross incompetence and appalling customer service. Got a half-hearted apology back but a repeat of the 42 days thing.
Still have no idea when I might get laptop back, nearly two months later and one month after it was fixed.
This is mostly a rant, but also a warning: don't buy from PC World, but if you do, FGS don't buy TechGuys cover!