OK, maybe extorting is a bit extreme but I'm really annoyed.
My doctors surgery have a procedure where you must call up at 8.30 in the morning to book an appointment for the day. If you dont call up pretty much in the first hour you can forget getting an appointment that day. You can book in advance but considering that most of the time you don't know you're going to be ill in advance, most people book their appointments on the day.
They have recently changed their phone number to an 0844 number. I've been on the phone for half an hour waiting in a queue before giving up.
Hubby drove down there for me (it is his last day of paternity leave and we were hoping to do something nice today after I've been to the doctor)
He booked me an apointment for lunchtime which was the earliest he could get as it was 9am when he got there.
However he said that reception had 3 people sitting there and they were making cups of tea and chatting while the phone just rang and rang.
I'm not saying the staff are not entitled to a cup of tea but why make it in the busiest half hour of the day, knowing that there are people hanging on to an 0844 number trying to get through?
I'm tempted to change my doctor over this. Am I overreacting?