Ok, my dad went to the post office yesterday to post a DVD. He picked up one of the packets they sell for posting DVD's. He decided not to get that one, so he put it back - not in the right place - and picked up a different one which he then paid for.
An hour later, he gets a phone call from the post office saying they think he has shop lifted a DVD packet and can he come back (he had sent a letter by reg post so they had got his address from there so they could get his phone number). He states that he didn't, but he will come back. He goes to post office and is sat down where all the staff are and is shown cctv of him picking up first packet and looking at it. You then can't see him putting it back as his back is towards camera, but when he moves off there is a space where the first packet was - as i said, he put it down somewhere else. They then see him buying the second packet. He gets really embarrassed and upset and humiliated and they don't believe his story. He goes home, really tearful and upset, and they phone later to tell him they will not pursue it.
I am really cross mainly because if they beleived he stole it, why didn't they accost him outside the shop, where he could have proved that he didn't have it on him? The way they did it meant that could not take it further anyway, as they had not definitive proof, so they have just caused a lot of upset to an 81yr old man who has been a customer there for the past 32 years.
He is really embarressed and doesn't want to go to the post office ever again, but, in reality, he doesn't drive so he may have no choice. AIBU to be angry about this and to want to phone the manager and just ask why they did what they did and ask for an apology?