To expect my solicitor not to send me someone elses divorce papers with full financial disclosure?

[Ladyanonymous]

I received a letter on Saturday from my solicitor re my divorce.

As I read on to my dismay I realised I have been send a court summons and details of a financial settlement, including offshore accounts in Guernsey of someone else?s divorce, the only common denominator being that the other respondent and myself have a similar Christian name (mine is the shortened version of hers).

Been trying to get through to Solicitor all morning to no avail....AIBU to think this is bloody unacceptable and to worry about where all my documentation may have gone....any ideas as to what course of action I should take (other than seriously considering changing my legal representation)?!

MmeLindt, that would depend on how often she'd made the same mistake...

Okay, I accept the points being made about humans making mistakes, and am sorry for being so bloodthirsty at first. But it is bloody worrying, and you certainly should make them make it right, not go out of your way for them. And do consider whether their service is good enough otherwise, as emsyj suggested. If not, then change, and tell them why.

Really, does it matter to you?

It has no affect on your divorce and the other person won't know that a strange person has read their private correspondence.

Just put it all back in the envelope and have it picked up/send it back.

Human error is not a good enough excuse.

If the post run is too much for one person, the company needs to put into place a procedure to ensure that there are sufficient people helping the post packer.

It really does matter to the OP, and it should, because it shows an incredible failure in vital procedures.

It happened to me - I received paperwork from my solicitor (Stowe Family Law in Harrogate) which was not intended for me and I was very upset - who knows whether they have sent important documents to my ex which will be detrimental to my case?

It's a trust thing. It's probably not for a mail room person to be berated, but the people who put the systems into place (although the systems may be there and it IS the mail room's fault). This shouldn't happen. OP you have a right to be furious and concerned.

It's not about going after someone's head. It's about confidence in an organisation for whom confidentiality is a key part of their service.