Annoyed is putting it mildly, I am fuming!
After dealing with the CSA for months finally a wages arrestment was put in place and last month XP has £280 arrested from his wages, I have been contacted by the csa several times over the past few weeks/months leading up to this and there was never any doubt over where the money would be going, it was always coming to me/dd.
So at the end of Feb the csa case worker phones me and asks for my bank details, tells me the £280 should be in my account on the 3rd March.
It's not, so i phone on the 4th of march, get told, that sorry they had "forgotten" to process it and they would do it that day and it should be in my account within 10 working days. Hurrah i think!
Yesterday I come home from work and have a voice mail message from the CSA to phone them ASAP, I do, only to be told that apparently I have been misinformed and that the money wasn't coming to me, but instead would be going to the secretary of state to clear off debt XP has?!
Obviously i am not happy and i say that i have been told the money was coming to me, she says i should never have been told that and now the money has gone to the secretary of state, it can't be reversed, and that's it. I asked to speak to her supervisor, but everyone appeared to be on strike except her
So i ask her to explain and apprently the money went to "where there was the most urgency" ie a government pot rather than a child. But "not to worry" as she is sure I will get the money next month Not really the point is it?!
I get told someone will phone me back today, when they are not on strike.
So i phone XP (as much as this annoys me) to see what he was told, and he was always told that the money was going to DD and he was paying a seperate payment to the SoS thing. He said he would phone.
So he does and then calls back and says they say that basically they have mucked it up, but now the payment has been made it can't be reversed, so tough basically.
Then the woman dealing with XP says to him, "I am so glad I got to deal with you, rather than your XP, she seems to be a bit mad, went totally off her head, so glad I got the most reasonable party"
(this may be because i shouted "the most urgency?? Does the secretary of state have food in his house?" )
So it's nice that they have a confidentiality policy. Also they may want to think about how reasonable they would be if someone took £280 of their money! And maybe consider how reasonable a man is when he has to get a wages arrestment before he pays up for his child! I mean, that's not exactly first step in the process is it?!
Waaaaaaaaaah