to expect not to be cut off because my baby was crying

[clown7]

when I was on the phone to a supermarket who had screwed up my home delivery? I am still fuming and it happened 4 hours ago.

The shop had failed to deliver 36 grocery items and can't re-deliver them until tomorrow. I had to make 3 calls from 4.30 to 5.25pm to customer services to sort out the mistake, so not surprisingly my one year old was getting peeved, started to cry and I was cut off by the man almost immediately. I phoned back and spoke to a much nicer lady who told me that the man had put a note on my file that 'there was too much noise` to continue our conversation. Shame he didn't actually tell me that BEFORE cutting me off.

So am I being unreasonable to still be feeling extremely irritated or is this to be expected? Do people normally cut you off if your child is crying? At least they did actually manage to deliver the box of 6 Cadbury cream eggs I had ordered which are helping to calm me down...

YANBU - Which supermarket? and can I have a creme egg please

Not Ocado, I would hazard a guess. Use Ocado. £8.99 a month for unlimited delivery and Tesco Price Match on most branded items. Colour coded bags. 1 hour delivery slots. And if they do leave an item out (very rare) you just log in online and refund yourself. No pesky call centres.

Sorry, that's not very helpful but you deserve better - so no YANBU.

Sorry, also possibly not going to help, but Ocado wouldn't ever let this happen.

I get a call from them if they are going to be late and, even with all the bad weather, they have never ever failed to deliver.

Crappy serviceand very rude - name and shame.

so they delivered some stuff but not most of it? Bizarre and I'm sorry they were so rude to you.

Try Ocado, seriously. They called yesterday to see if it was OK if they delivered half an hour early, offered to take it into the kitchen for me, so polite, substitutions are rare. I think they are fab!

sounds like THE SLAP UR BUM supermarket;)

Name and shame. They deserve it.

Have never been cut off by anyone because of whinging baby. Some people ask if they should call back at more convenient time. But he just hang up on you?

What a twat.

And I use ocado too it is the most wonderful thing in the world. They even have some free delivery slots around here for early/late people. I have never had anything missing wrong or substituted yet.

Ocado the worst delivery service in the world you work a 98 hours straight on call and then on your night off when the delivery was booked between 4 and 6pm with that nights dinner in it they still haven't delivered at 11pm. So you think well difficult circumstances and give them another chance the next long weekend you are on call and they go and do it again. Plus on both occasions customer service when I phoned them every hour on the hour said that the driver would call me and let me know how long he would be and he never ever called.
Only waitrose delivery from our local store is allowed to cross our threshold now, nice Malcolm takes his shoes off brings it all into the kitchen waits while I empty the bags and takes them away.
Sorry for hijacking your rant with another one.

Tesco. I have never heard of Ocado before but am definitely going to investigate it now. I won't be shopping with Tesco online again. They did apologise, refund me for the undelivered items and give me a £10 voucher for my next shop. I probably sound really fussy now...I can live with the inefficiency of the order mess up but being cut off has pushed me over the edge tonight. I had so been looking forward to my dinner, though my dts enjoyed their cheese on toast for the second night in a row.

You are very welcome to an egg Southwind. I think 6 might make me a bit sick.

I had something similar, not a supermarket. I had my purse stolen and was trying to sort out an emergency grant until my PO card was reissued. I spent ages on the phone, Toddler wanted attention and Baby was upset. I kept telling Toddler to wait for me and leaving the room, not much I could do about a six month old baby. The man very rudely told me he was not prepared to talk to me and refered to my child as "it" (stop it crying sort of comment) (before anyone comments that he didn't know what children I had, this is the benefits office, with my file in front of me and the questions include how many children etc, so he knew).

Unlike me, especially when I was so upset about losing everything, I was assertive with him and told him he wouldn't hang up on me and would deal with me, he'd heard me tell my child to wait for me and say "hold on while I leave the room" to him several times as I moved around the house and that this needed to be dealt with as with two young children I needed to not be without money.

Sorry, got a little carried away, I'd forgotten how much that made me angry lol

God some people are just arseholes aren't they

If I was making a phone call and baby was crying I'd probably put him in his cot and close the door whilst I did it.
I didn't do phone calls with crying babies.
The travel cot got used as playpen/prison occasionally for toddlers for this sort of thing. Making a phone call with a kid yelling loudly in the same room is pointless.
I'm not a big phone user so this rarely happened but I'd put having an audible conversation above my kids desire to be in the same room as me and wail down the phone.

I'm going with yabu
If there was too much noise due to your baby crying for him to conduct the phone call then it's irrelevant as to why the phone call was needed.

yanbu. Mayor, may have been to noisy but surely there was a better way to end the conversation than hanging up on the OP, non?
Wholly unacceptable. I stopped shopping tesco online 6 years ago because of their poor service.

I used Tesco once. Once.

Very rude. Fair enough if he couldn't hear you but he needed to say that not just hang up.

very rude of him

actually I used to work in a job where people would regularly call with their children crying in the background and it was incredibly difficult to hear what was being said - I never hung up on them though

YANBU, he should have said something. This was extremely rude.

On the other hand, I have been bombarded with calls from BT as I have my landline with them and calls with another company and they are on at me all the time asking why. The other day I was annoyed by them yet again and my DS was shouting and climbing all over me. Told woman on the phone that their deals were not good etc and I wouldn't be saving money by switching, she seemed very surprised and started going on about their deals and asking what I pay. I couldn't even think what I was paying at that time. I was clearly struggling to speak to her and she just kept going on and on. In the end I had to say out right that I couldn't speak to her (which was bloody obvious tbh) and she sort or said "oh right" in a vague voice and put the phone down. Then last night they bloody phoned me at 8.30pm to talk about it yet again. I think they deserve their own thread actually!

Oh and I don't think you need to switch supermarkets because of it. Especially to over priced Ocado (isn't this Waitrose?).

Another vote for Ocado
They really the nicest people on this fair earth
Coldhands - it is waitrose food, but they price match tesco, so YAVVVU to call them overpriced. In fact, YAVVVVVU to say any sort of bad word against them

they price match tesco on branded stuff, but much cheaper to use tesco if you buy tesco own brand things!
i love ocado but mostly use tesco to save a good 20 each shop i do (asda are horrific for delivery though and not worth any savings you might make!!)

Thanks for your thoughts everyone. I will have to try out some of the other online options as no car at the moment and there is only so much shopping I can fit on the double buggy. Dts are not that patient in the supermarket either. Also, if I was to put them in their cots in the late afternoon and close the door on them while I made a call, I think my neighbours might be calling the emergency services due to the racket they would make. They are in a super clingy phase unfortunately .

Please, please, please before you use Ocado try Mysupermarket.com.

You do your shopping as you would at any other online store but at the top it tells you how much your basket would cost at Ocado, Tesco, Asda and (I think) Waitrose - substituting own brand for own brand where necessary. Whenever I do this Ocado comes out about £13 MORE EXPENSIVE on an IDENTICAL shop.

Price match my arse!

You can then send your basket to your chosen supermarket site to check out and pay so no need to do the shop twice. I once got some £10 off your Ocado shop vouchers but as it would still have cost me £3 more than getting the stuff from Tesco - or ASDA, they're always close, I never bothered.

Never had a problem with Tesco here not even on my Christmas shop. Have very few subs and when I do they're reasonable ones.

I've found that by signing up with Ocado that many weeks they send me an email voucher for 10-15% off my shopping (when spend over £75 I think, which isn't usually hard to do). I only shop with them when I get the voucher and choose a delivery slot where its free or £1.99 for delivery.

This way I get the better quality food and spend less than I would in Tesco.

I have found that (rare) Tesco delivery aren't usually that bad, but last guy looked v confused when I asked him to bring shopping in to kitchen (what about their advert about delivering 'to your door... your fridge door'???) whereas Ocado are super polite and ask where I'd like it (chatting to screaming kids coralled by stairgate in living room on way). Once I had hallway full of boxes and laundry so said to leave it in doorway and he asked several times if I was 'sure' about carrying it myself. (Bless) Also they ask if its convenient to deliver then and come back within your timeslot if you're out/don't answer the door for any reason. Also 1 hour timeslot much better than 2.

You can tell where I like shopping!