Bloody Sky :((

[hedwig06]

Is is it unreasonable to expect them to send me my Mac Code, after 4 times of asking...

I am now on pay-as-you-go internet as my BT order has been put on hold until Sky get their act together.

I have also rang Ofcom, as after Googling this it seems to be a widespread problem.

Ggggrrrrrrrrrrr

I feel a bit better now

Sky are rubbish. And irritatingly over-familiar. Grrr.

Go to Virgin.

Don't go to Virgin they are hell on earth! Phone Sky up at about 9pm - I always get someone who actually knows what they are doing when I phone at that time.

Mozette.....what makes Virgin so bad? We are just about to cancel Sky and go with Virgin.....

I am considering Virgin, but they do seem expensive compared to Sky.

Sky are ok if you don't ever need to ring them but the simplist of things they can't seem to do at all!!

Ofcom have emailed them giving them 5 working days to send me my Mac code, and then if they don't they will work on my behalf..... but I don't hold out much hope :-(

Its the wireless I'm missing the most, and so are my girls

I could never, in all conscience, advise anyone to go to Virgin. We were with them for a while and got totally screwed over. Now with sky and they are infinitely better and cheaper than Virgin.

Expensive compared to Sky and fucking absolutely useless when it goes wrong. I've found Sky really helpful when things go wrong - you just have to phoned them at the right time and get someone who knows what they are talking about.

skyuser.co.uk forum is really useful if you do get a Dilbert on the end of the phone cos as soon as they realise you know more about the problem than them they pass your call up to the next tier of support.

right time of night for sky is usually 9.30 at night or 6am in the morning

Mozette, thanks for the site.

I will have a look, but I think I have to let Ofcom try to sort it out now I have involved them - plus I have only just calmed down from earlier so its probably best for me to let it go for a few days

Amazing, I have just had a phone call from Sky, saying after an email from Ofcom they have a Mac Code for me.

I can't believe it

At least its finally sorted - if it works

I always look on the black side of things.....

Mozette/Sayihowitis......what went wrong with Virgin for you? We are on the verge of switching and I really would love to know if we are likely to be making a huge mistake.

If I remember rightly our connection kept dropping and eventually it was slower than dial up. The call centres for Virgin were about as helpful as a chocolate teapot, I had BT engineers out to prove to them that it wasn't the line and it was their system - they denied it until I pointed them to adslguide.co.uk where LOADS of virgin users where having problems - they then admitted they were having a few problems so after being lied to and being given the run around I asked for my MAC code - several times - everytime they tried to convince me to stay I got to the point where I just kept repeating "send me my mac code" until they got so pissed off they did it!

HTH

Virgin are amazing! When it was mainly NTL the customer service left alot to be desired but Virgin have been nothing but helpful to me, not as expensive as sky if you get a bundle deal and they dont charge you to come out and fix any problem!! (unlike sky)
Any time I have had a fault someone has been out in 48 hrs max and fixed it, they are fantastic.

We have switched from Sky to Virgin and have been quite happy. Virgin is less expensive (at least our package is) and their customer service seems much more helpful. I will say that Sky was absolutely appallingly rude when we called to cancel - the snotty woman on the phone demanded to know why we were cancelling, and we simply said we no longer required satellite television, and she said that wasn't a good enough reason! She told me she couldn't cancel it unless we gave her a better reason. Then when I told her I didn't appreciate the way she was speaking to me, she had the nerve to bitch me out for my "attitude and rude demeanor" because I wouldn't answer her question. Since I was painfully polite the whole time (although I wanted to scream at her), I was getting quite angry. She then said if I didn't cooperate with her she could refuse the cancel and we would have to request it in writing instead. God she was obnoxious. I finally told her to process the stupid cancel or I'd put my DH on the line, and he was already standing there waiting, absolutely steaming, ready to blast her verbally... I pointed out to her that I was the polite one, and that DH would make her rudeness look like girl scout behaviour and she might want to just get on with things, rather than be obstructive. She finally backed down, bitching the whole time. Rotten cow. Never EVER again will we do Sky.

And, although we have 2 problems since the service started, it was fixed by customer service and we were quickly offered credit to our account to compensate for the inconvenience, which is always nice.

We've been fine with Virgin - a few irritating niggles, but pretty good service on the whole.

When I saw the thread title I thought it was about the snow currently pouring out of the sky .

We had been with Virgin or whoever for years, no problems. Then, when Virgin took over we started having all sorts of problems with the bills. Over charging us, 'forgetting' to refund etc. The service wasn't that good either, phone and TV often not working and when you finally did get through to report it, after up to an hour on a mobile, never any apology or real inclination to sort it. We waited 5 days for a phone line to be sorted on one occasion. The final straw though was when they presented us with a bill for nearly £400 for two weeks worth of phone calls for a time when we were away on holiday! House was empty, no-one else has keys and we could prove we weren't here but they insisted it must be the chldren. I pointed out to them that our children were with us at the time but they wouldn't do anything about it. Even when we saw the phone numbers that had supposedly been called, they admitted that a) they were numbers we had never called before ( some international premium rate number)
b)the times of the calls were decidedly odd ( beginning at around 2am and going on until about 7am daily with no break) and c) the amount of the bill should have raised their suspicions since it was as much as our entire previous years worth of calls in a two week period. There own T&C's made it clear they should have contacted us to find out what was going on.

Upshot was, after several months of wrangling, they charged us an extra £100 to terminate the contract and we returned to BT and to Sky for TV.

Whole thing left a bad taste in our mouths and a whole in our very slim wallet.

So, as I say, I could never, ever, recommend them after our experience. shame, because I far prefer the cable method of delivery for both TV and phone, but there we are, a dish it is!

oops! Sorry for typos [blush[

Don't go to BT! We've just been through 3 years of absolute hell with them (no fault of our own) They are so totally incompetant I am surprised they have any customers at all.