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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

to be pissed off with this farm? ok possibly long rant

28 replies

TheArmadillo · 07/02/2010 14:31

There is a community run farm near us.
Yesterday they had a pork sale as they had just slaughtered their pigs. This is the first one that they have done but they plan to do more in the future (not just pigs but lambs etc).

They said they were selling £25 & £50 bags of various cuts and you had to preorder and then collect between 11 and 12 yesterday. We thought it sounded good, especially as it's a long trek to the butchers (who are fab) and we haven't managed to get there for a few weeks. Thinking we'd stock up the freezer.

Firstly we got there (about 11.15) expecting to pick up a bag ready. The whole place was in chaos. They had made up maybe a 1/3 of the orders (and that is being generous) and were now panicking as the cuts they had were too big to make up the orders. There were orders waiting to be collected (they had done the first part of their list) and then others like us that had ordered were waiting for 20mins plus to be told that there may not be enough meat left so they could sell us a couple of joints for £32 They didn't seem to have a clue what they were doing and didn't seem bothered by it all.

One woman asked why she couldn't buy one of the orders prebagged as she had ordered as well. SO they decided to sell them. They had 5 bags ready One couple were fuming as they had turned up at 11am to be told to come back later. They almost got nothing but managed to grab the last bag in the end. It was chaos. We managed to get a bag. Decent sized so were miffed but got what we wanted and left.

WHat kind of place doesn't pre make up orders and takes orders not knowing whether they have the stuff to meet them or not ffs

Secondly dp opened the bag today to find half the bags of stuff inside hadn't even been tied up or had split and the whole thing was soaked in blood and beginning to smell. So he's had to clean it all, clean out the fridge and rebag everything.

ONe joint was huge so dp went to cut it up and said it was the worst butchering job he had ever seen. It was rolled and tied but said when he opened it it looked like they had just hacked off a lump from the pig and tied it together. He has spent an hour so far rebutchering it and cutting out the gristle and other stuff (that apparently I don't want to know about). So most of this afternoon he has spent either cleaning up or rebutchering stuff. He's still not finished.

As he said it's no cheaper than the butchers and they do a damn fine job in cutting meat (and work out at the same price). Wtf would anyone go to one of these farm sales again.

It wouldn't be so bad if the stuff they had mucked up on wasn't the BASIC principles behind selling stuff that any idiot could know.

It's not like dp has any knowledge of butchering beyond standard home cookery but even he is doing a better job than they did.

TBH I want to complain - when you add up the time we were hanging around waiting, the time today it has taken dp to sort this meat out and the amount of crap that has had to be thrown away (gristle/bone/unmentionables) then this aint' worth £25.

What kind of fucking idiot can't work out that you don't take more orders than stuff you have and that maybe you should get those orders prepared before people turn up to buy them.

Plus their attitude that people should just be grateful to get a bit of their meat and not that maybe this was a business enterprise?

OP posts:
luciemule · 07/02/2010 14:47

Sounds like a complete shambles and I reckon they'll find that no-one goes in the future. I think you would rather have travelled further to go to your butchers, who you know are good.

gingernutlover · 07/02/2010 14:48

YANBU

but given what you describe i dont think they will care if you complain, unless you think you want to return the meat?

just tell every one you know about it, especially about the quality of the butchery!

TheArmadillo · 07/02/2010 14:50

yes dp says he wishes we'd gone and got £25 of meat from the butchers instead.

TBH I can't see anyone who went this time going back for the next sale.

Dp said they may be good at raising pigs but they know fuck all about butchering or selling the things.

OP posts:
bronze · 07/02/2010 14:50

shambles is a very apt word in more ways than one

TheArmadillo · 07/02/2010 14:58

I'm not returning the stuff (especially after the work dp has put into it).

TBH I probably just email to say maybe they should be better organised next time and tell others I know what a waste of time it was. I know a few others who were thinking about it (though didn't see them there).

It was just the whole feeling of them doing us a favour I think that was rather insulting and that we budgeted to buy a couple of months worth of meat in one go as it was advertised as such a great thing (and I try to buy local produce/support local businesses if I can).

Also I was pissed off because several times I've come across (usually at Bristol's food market in centre) people who think that because they are selling local produced/organic produce at stupidly high prices you should be grateful for shoddy produce because they are doing you a favour by deigning to sell it to you. Like half rotting bulbs of garlic/loaves of bread at nearly £5 for a small one.

I think it's an insult to people like our local butcher and our local farm shop who are always busy because they have an enormous sense of pride and passion in what they are doing and believe in stuff like customer service as well as their produce. It just makes things harder for them.

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JaneS · 07/02/2010 14:59

Grin at bronze. A shambles indeed.

ProfYaffle · 07/02/2010 15:02

I'd be really rather concerned about the whole food hygiene/safety issue. I thought (but could be wrong) you had to have a licence to butcher meat for sale to the public, would someone doing such an amateurish job have the right licences/certificates etc?

We bought mutton from a friend who keeps her own sheep, she pays for professional slaughter and butchery so we got it all nicely jointed and bagged up. I'd be horrified by what you describe and would be complaining in no uncertain terms.

ruddynorah · 07/02/2010 15:05

is it the first time they've done it? to be fair if they're just a farm ie not butchers or retailers then they won't have had a clue what to expect. i'm sure they'll have learnt from it themselves and will try to be more organised next time.

TheArmadillo · 07/02/2010 15:05

that's another thing I hadn't thought about. They had all the proper clothing but were doing it all in the office with a table set up at the side (including cutting joints to make them smaller).

Environmental health would have know though as it was advertised on our internal message board (I work for the council) and they would have been responsible for issuing licences etc. Might email them to check though.

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ProfYaffle · 07/02/2010 15:08

Just remembered actually, there's a smallholding near me I popped into the other week to buy some of their pork. They told me if they sold fresh meat they'd have to pay about £20k to set up a proper butchers. As it is they have to get an outside butcher to chop their pigs up and freeze them, the farm can then only sell the frozen joints from freezers.

It all sounds v dubious to me.

TheArmadillo · 07/02/2010 15:08

yes it was the first time they'd done it but these were the basics and they didn't seem to care. IF they run a farm I assume they aren't complete incompetents.

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TheArmadillo · 07/02/2010 15:10

That's interesting PY.

I'll contact environmental health on monday. May put off cooking the stuff (is frozen now anyway) until have spoken to them. Dp said it smelt today but was fine once he had washed it and cleaned it.

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Ivykaty44 · 07/02/2010 15:11

Sorry but they are not butchers - there is a lot of training to be a good butcher and these people are doing it as a hobbie.

It was a shambles because they havn't got a clue what they are doing.

It is a bit like asking a co-op farm to cut your hair on the cheap, it doesn't work as they don't know how to do the job.

Yes your last point did any of them have health and hygine certificates? Had they bothered to do the tests?

ProfYaffle · 07/02/2010 15:12

Another point, I also used to work for our local council, I wouldn't take advertising on an internal system as being indicative of environmental health being aware of them tbh.

Ivykaty44 · 07/02/2010 15:16

try these people and they have a how to complain section

RumourOfAHurricane · 07/02/2010 15:20

This reply has been deleted

Message withdrawn

twoistwiceasfun · 07/02/2010 15:51

This reply has been deleted

Message withdrawn at poster's request.

TheArmadillo · 07/02/2010 17:19

Thanks

Am going to ring Env Health on monday and have a word with them.

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FiveGoMadInDorset · 07/02/2010 17:22

You need to get in contact with ENv Health, I buy beef from a friend but it is slaughtered and buthered professionally.

twoistwiceasfun · 08/02/2010 12:31

This reply has been deleted

Message withdrawn at poster's request.

TheArmadillo · 08/02/2010 12:34

Have rung them and given a brief outline/my details. They will get officer to ring me back and told me to leave pork in freezer for now.

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bibbitybobbityhat · 08/02/2010 12:36

It sounds like a good idea gone wrong. And you won't be going there again. Why not email just to give them your feedback and then consider it a lesson learned.

TheArmadillo · 08/02/2010 13:45

I can't afford to waste £25 of meat.

I am pregnant and don't want to risk eating pork that smells the day after it was bought.

All I'm asking is for environmental health to check it out.

If there is a problem with it and no one complains this time what if someone gets sick or if the problems continue the next time they do a sale?

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bibbitybobbityhat · 08/02/2010 13:53

Sorry, I missed the bit where it smelled funny.

Yes, of course you need to complain about that.

TheArmadillo · 08/02/2010 13:56

If it was just the rest I probably would have saved my ranting for here and just not gone back.

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