AIBU to take my brand new bikini trimmer back to the shop becuase it's useless, but in order to find that out I had to use it!

[Thandeka]

There are some things that customer services shouldn't have to deal with and this is probably one of thembut am really peeved as had to buy a new bikini trimmer today as old fab ones hair length guidy thing has gone AWOL meaning a buzz cut with bloody scabs if unless used with extreme dexterity which I don't have.

It was £17 from boots (boots own brand) and it just doesn't cut the hairs properly seems blunt, leaves a really uneven finish, takes ages and ages and if you try and adjust the hair trimmer the battery back falls off- it's useless! I might have well have used scissors except for the fact am 38 weeks pregnant and can't see what am doing! (wanted to be nice and trim for the midwives haha!) Am so tempted to take it back but that's really gross isn't it? Do I just suck up the loss of 17 and put it down to experience? I spose once bub is here I shall nevermore have need for a neatly trimmed fanjo. But bah!

awww darn it that is so much better Lunatic but too late now i have sent it.

Must learn to be more assertive!

Awww man- looks like I am going on a trip to boots/ humiliating myself on phone.... see my response from customer services (bit of a generic response if you ask me! humph! do they not realise I am heavily pregnant with terrible topiary! Humph:

"Thank you for contacting us about our Smooth solution bikini trimmer. I am sorry to learn of the problems you have experienced with this product, this is just not the standard of quality we aim to offer you. I appreciate you taking the time to let us know.

As you would probably expect, quality is extremely important to us and we test our products thoroughly before putting them on sale. We aren't aware of any similar issues or batch problems with this product. I hope therefore that what you have experienced is unusual.

I have taken this opportunity to make our product quality team aware of your experience, so that they can monitor the future performance of this product. Please be assured we will do our best to stop this from happening again in the future.

I would request you to contact XXXX store on XXXXX number and our people there will be more than happy to assist you further. With our returns promise you have the opportunity to return products, with the exception of medicines, food and cosmetics unless faulty, to store at any point. If you have your receipt we can offer a refund, giftcard or exchange. Without your receipt we will give you an exchange.

I apologise once again for the disappointing experience you have had with our product and thank you for taking the time to tell us about it. If you need to contact us again, please quote your customer reference number XXXXX. Attached is a questionnaire, which will help us make sure we've provided you with the very best customer care. If we can help you further at all please contact our Customer Care Team on 0845 070 80 90.

Kind regards

Just take it back in - the staff in Boots deal with MUCH more embarrassing things!

Thandeka, send them a link to this thread; it's Friday afternoon and Boots customer services need the might of Mumsnet on an anti-muff mangling crusade like they need a hole in the head. Remember the Tony and Guy thread and the panic that ensued at their head office? Good luck!

Print the customer services reponse off, find a male sales assistant, hand both over, he will run like the wind to the till and give you cash.

I would save yourself the postage costs, write the letter, put it in a bag with the offending article. Take it into Boots and say you would like to return the item and you would like a refund but given it's intimate nature, you would prefer not to explain but have spelt it all out in a letter. Choose someone who looks likely to be equally embarassed and I'm sure they will refund straightaway. Boots are usually pretty good at returns. Better still, in your condition, get someone else to return it for you!!