Fed-ex managed to send two seperate parcels meant for us to another address. One was an online order I'd placed and one was a present for DS from MIL.
I'd rung this morning to find out where my order was and after a few phone calls the company established it'd been misdelivered on the 16th December and they would arrange re-delivery.
Then about 2.30pm, when I'm feeding my 8mo, a man in a hi-vis comes to the door with 2 packages in a sack. He tells me they were delivered to him in error and I thank him and apologise for his inconvenience. He says he had to open them to see if there was anything important in them . Fair enough says I (while wondering why he couldn't call the courier from the number on the outside of the box), thanks again.
Then he says he's had to pay for phone calls "to sort this out". And asks me for £3. I think he's joking... then realise he isn't. I tell him that he should take it up with the courier company as it's their error and that as he's spoken to them I would think they'd already be sorting it out.
He gets agressive and starts shouting, demanding the money. I tell him no and to take it up with the courier company.
Since then I've rung the courier who agree he should be compensated but won't actually do it "because we don't know who he is and we've not had any phone calls regarding these parcels"... erm, yes you do because I've given you his address.
I've also tried to call the companies to see if he rang them direct and they can compensate him. One I'm waiting for a call back, the other has no record of a call either, but did tell me that Fed-ex had apparently spoken to the other party and were rearranging delivery!
When this has happened to us before we've called the courier or just redelivered it ourselves if the address is nearby. I'd never dream of asking the person who was receiving the parcel for money.
Btw, I do think Fed-ex should compensate him if he's been left out of pocket, even if he was horrid to me, hence my ringing round.
Oh, and I didn't have any cash on me either as it happened.
So, AIBU?