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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

To expect shipping to cost £20 if I am charged £20?

39 replies

OhChristmasTEEOhChristmasTEE · 16/12/2009 17:43

I know I am not BU, but I know this board gets the most traffic:

I purchased a small clock for DH from an Amazon Marketplace seller called JACME DISTRIBUTION for about £5. I confess right off the bat that somehow I missed that the shipping would be £20 and by the time I realized it was too late to cancel the order. When I queried why so much, I was told they only use a courier to Ireland and Northern Ireland and that was how much it costs.

Okay, no problem, my mistake. Its a very cool clock that talks.

However, when I received the package it was not shipped via a special courier, but by Royal Mail and cost the seller £2.37.

I raised another query with them on this, saying I really should get my £17+ back. They told me too bad so sad, you knew the fee.

So they just made an additional £17 off of me.

I have left negative feedback and also raised a complaint with Amazon.

But, by the power of Mumsnet, no one use this Marketplace Seller. Please.

OP posts:

Heqet · 16/12/2009 17:48

bloody hell. what a rip off.

juneybean · 16/12/2009 17:50

I could understand if she said £5 or whatever to factor in petrol costs and such but £20

claw3 · 16/12/2009 17:53

You can send it back and they HAVE to give you a full refund including P&P

verytellytubby · 16/12/2009 17:55

Outrageous.

Original poster

OhChristmasTEEOhChristmasTEE · 16/12/2009 17:57

I would Claw, except DH loves the clock!! (yes, we've already opened Christmas presents around here. We'll be in the US for Christmas!)

OP posts:

Naat · 16/12/2009 17:58

[angry} for you, Tee! Shame on them! Hope Amazon deals with the complaint.

Naat · 16/12/2009 17:59

oops, that should have been

claw3 · 16/12/2009 18:11

You could email them and tell them they are in breach of the Distance Selling Regulations and if they do not refund you the difference you will take the matter to the Office of Fair Trading.

Original poster

OhChristmasTEEOhChristmasTEE · 16/12/2009 18:16

There's an idea Claw.

OP posts:

MsDoctor · 16/12/2009 18:17

I see you've left feedback!!

TinselianAstra · 16/12/2009 18:18

YAB a little bit U. You agreed to pay it.

claw3 · 16/12/2009 18:21

Quoting DSR at them and the threat is usually enough, especially if you email through Amazon. They change their tune, pretty quick in my experience.

MaggieAnFiaRua · 16/12/2009 18:24

20 quid postage within the UK! that seller was having a LARF!

i'm going to go and look for that seller now. but will never use them.

Original poster

OhChristmasTEEOhChristmasTEE · 16/12/2009 18:26

Absolutely I agreed to pay it Astra. But I agreed to pay it with the understanding that that was how much it would cost the seller.

OP posts:

GroundHoHoHogs · 16/12/2009 18:28

I just had similar, charge £4 for postage, and it cost £2.67.

I left feedback which said "You charged me £4 for postage that cost almost half that... blooming expensive brown paper you have there..."

Can understand why you are spitting fire OP! YANBU I'd be livid!

MaggieAnFiaRua · 16/12/2009 18:28

I see she's left a trite 'sorry you feel that way' remark. can you leave more feedback saying you agreed to the 20 only on the understanding that it would be couriered to you... not bunged in royal mail!

TinselianAstra · 16/12/2009 18:29

You actually agreed to pay it before you queried anything. YANBU to be annoyed that they didn't use a courier if they had said they were sending it by courier. But YABU to expect price charged and cost of postage to match.

You obviously thought the item was worth what you paid, so why does it matter how much of that is profit and how much is postage?

Bigbadmummy · 16/12/2009 18:30

I have sold things on eBay and the postage on the envelope is never the same as the shipping I charge.

I factor in the listing fee, the envelope and the fact that my nearest post office is over a mile away.

HOWEVER, I charge £2.50 and the postage is generally around £1.90 so not a huge difference.

You have been royally ripped off.

And by saying they use a courier, okay it could be justified.

BUt to use Royal Mail after that has been is dreadful.

Pursue it.

claw3 · 16/12/2009 18:36

Ohchristmas, by law, they cannot state they will charge £20 by courier, then send it via Royal Mail.

The DSR are there to stop buyers being ripped off and you have been.

Hando · 16/12/2009 18:43

i havent purchased off Amazon before, but have bought and sold lots on Ebay.

It's true, if you agreed to £20 then it's tough - that's how it works on Ebay anyway. Regardless of what the item costs. I have sold items before with lower start price and higher postage and also listed at the higher start price and real postage, this shows results to the most searchers dependent on what criteria they search by. The end cost is the same either way.

How much was the clock actually worth? I have bought items worth £10 for £1 and the seller adds more onto the postage costs. To me the actual price p&p remains the same but the seller gets out of paying quite such high fees to ebay as they pay based on the price not including postage, if that makes sense.

I suspect this buyer assumed N.I would be a higher postage like ROI but then had a surprise when he got to post office. I dont think Amazon will make him refund you, ebay certainly wouldn't. If you wanted to be dishonest then you could claim it never arrived if it wasn;t sent recorded - then he'd have to make you a full refund including the p&p.

IfYouCouldWouldYou · 16/12/2009 18:50

YANBU....£20 for postage is a rip off. Some people must have no conscience (sp?)
We were ripped off with postage on a bike for my son. They charged £18.00 by courier. We asked if we were able to collect and told no as it was distributed by the warehouse. We wanted the bike so agreed to pay

After it was delivered we found out that it was sent from the shop 2 miles down the road in our Town Centre!!

And to top it off the chain was broke so phoned them to get it sorted. They told us to bring the bike into the shop. We did and there they told us they didn't know anything about the phonecall and said that we would have to do everything through ebay....I.E go home message them and arrange a courier to return it!!!

What a load of crap!!! Obviously i left bad feedback and also a follow up comment recently as the pedal snapped clean off whilst my son was riding home from school

Some people have no shame

MsDoctor · 16/12/2009 18:50

I always charge an extra 50p-£1 to cover my ebay postage and packaging. CHarging £20 I would return to sender and ask for a refund.

Heqet · 16/12/2009 18:57

but you agreed to pay this for a courier and it was not sent by courier - so surely that in itself is grounds for a refund? The seller has broken the agreement, surely?

claw3 · 16/12/2009 19:03

Heget, quite right. The seller has to provide you with pre-contractual information, the information they supplied was false.

secretgardin · 16/12/2009 19:24

please don't give up and take this further if you have to. i sell a lot on ebay and estimate what i reckon postage will be. if it's only a few pence over, i do not bother, but if it's £1 or over i do refund. absolutely shocking price for delivering a clock...even if it does talk my ds' bike was only £12 by courier.

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