We are havinga huge issues with BT. We signed up to the what they called "basic package" in june 08. We were told that it was a 1 year contract and if we terminated within that time we would have a termination fee to pay. we just have recently instructed a different provided to take on our line and have today received a letter from BT stating we are being billed for a terminating the cotnract early!! we cotnacted them and spoke to them as obviously 1 year cotract would take us to june 09.... only to be told that it is actually a rolling contract. neither me nor my partner were aware of this and when I told i feel that they mis sold the product to us the man said we should have received a call in month 11 yto renew the cotnract- we did not. i told him this and he insisted we would have.. he then put me on hold and after a few mins he came back and said that it may have been sent out on the bottom of a bill at some point.
My arguement is that this was not the service we requested and also that we were unaware of this element...can anyone help??????