I work away regularly, I called to book a hygienist appointment early November and purposefully asked for it to be as near the end of December as possible because I would be away for a few days end of Nov and have a busy diary for the first half of December. The lady on the phone gave me an appointment for 28th December.
On Friday I received a letter from the practice manager stating that they were appointing a debt collector to recover a fee of £33 plus costs as I had missed an appointment and refused to pay the fee.
I called, got the answerphone and left a message saying that I was quite cross and disappointed to have received this letter, I had not had my appointment yet and could they please confirm in writing that they had rectified this mistake.
I have just spoken to the practice manager, she has told me that they had the appointment down for 28th Nov, they would never have booked the 28th Dec as its a bank holiday and I am being deliberately rude by leaving answermachine messages stating they are in the wrong.
She wouldn't let me talk, she constantly spoke over me, I told her I felt it would be better for me to come and see her in person as she was unable to talk to me properly on the phone and she then told me to "find another practice, I don't want someone like you coming in here, take you kids as well,we don't want you."
I am fucking livid. It is not my fault they booked the wrong date, ie a bank holiday, that is the fault of the receptionist I spoke to and to my mind, a simple "sorry, there has been a mistake" would have been more appropriate than the practice managers reaction.
I am only 5 mins away, I am trying not to go there but I so want to go and see her in person.
I fucking hate being spoken to like that, their mistake and I'm in the wrong??
She also kept saying they had called and reminded me of the appointment, I was not there! I wouldn't have got any call from them! Am so cross, I now have no dentist. dd is supposed to be having her fixed brace fitted soon as well. Fucking cow.