to tell Next to stuff it and send everything back?

[ThatVikRinA22]

i ordered a set of pans - the website has them advertised at £40.

ive received them today and i have been charged £50. ive rung them and they will not refund the difference.
theyve basically fobbed me off saying that £50 is the right price and have referred me via email to the customer compalaints dept.

ive emailed them telling them if they dont honour the price i will close my account.

i spend alot of money with them. (i currently owe them over 500 pounds....)

should i just tell them to stuff it and send it all back?

Send the pans back and tell them to stuff it. What a bunch of twonks.

Have to got an email confirming the £40 amount?

Yes, send them back!

the website advertises them at £40, as i had a load of stuff in the basket i didnt check each item individually. ill check my email... theyve invoiced me for £50 at any rate.

they are going back.

to be honest they are nice but they arnt completely flat at the bottom so wont sit on my ceramic hob anyway without swinging about.

bugger.

I think if you have a confirmation email of your purchase at £40 they have to honour it BUT if not then they can change the price. Are they still advertised incorrectly?

yep they are still advertising them at the wrong price.

i have trawled back through my emails but cant find any confirmation.

they can have the bloody things back....its not a good time to mess with me. (PMT time!)

that woman on the phone is lucky i didnt tell her where to shove her pans....sideways.

aren't online prices the same as on shelf ones then? if they have advertised it at the wrong price they have to honour it (we got a better DVD player in tesco because of this - it was marked up as £50 less than it should have been!)

I recently was charged £450 by them for a tunble dryer I didn't even finish ordering.

Their customer service was appalling. It took me over half an hour on the phone. That's what makes the difference, all companies make mistakes but if it's sorted quickly and easily, I'm happy.

It's really put me off using them again.

i should have told them ive set mumsnet on them shouldnt i....bet theyd have refunded my tenner pdq!

what gets me is it was a bloody tenner - to them thats nothing, they said it was just a mistake on the website and ive been charged the correct price.

i had ordered £405 pounds worth of stuff. it will all go back. sod them.

They should honour their website price - actually it is disgusting that they haven't.

I am having my own battle with them at the moment: paid 200gbp off my account in September and they have "lost" it. It was done on line so I can clearly see that it has gone to them and all the referencing is there.

Despite sending them copies of my bank statement, a confirmation letter from my bank and spending more time than I care to consider on the phone not to mention continuing to pay a shocking rate of interest on a debt I do not owe they can't sort it out.

So Oi Next! if this thread does end up on your customers service desk sort my issue out too would you?!

Vicar, please wait till you hear from there cust services. I know a little about them and would be shocked if they didn't sort this out for you. The directory number you rang can't do anything except pass you onto the complaints bit.

Nancy have you considered emailing the cheif exec direct? Generally their email is their name @ company.

I really hate next at the moment. Just looking at my statement for this month I have a service charge of £7 which they won't explain (never had a missed or late payment) and I also have £7.50 worth of goods that have not yet been added to my statement. I've not bought anything off them for months so what the hell is this £7.50?? again they can't tell me

Tell them you are discussing this on a large internet forum and it is not good advertising for them. Keep fighting for the right price. You know you are in the right over this. Can you get a print out of the page where they are still selling them at £40 with todays date on them, for evidence of any fight you may have?

Lovebeingamummny It has fleetingly crossed my mind that I ought to and of course if it doesn't get resolved I will have to do something but really no one should have to put up with that sort of cr@p from a big company.

It should be straight forward to resolve, I've jumped through the hoops they have requested but still they drag their feet. Fortunately I'm in a position where I don't have to worry about the interest payments (as long as I know I'll get them back) but imagine if I was?

they only give you 10 days to return stuff which is quite tight

I don't have a Next account but I did buy the new washing machine through them because they offered the best deal. It arrived quickly and we paid the correct price. But we'd paid an extra £35 for the old machine to be taken away and the new one installed and this information hadn't been transmitted to the delivery company and simply wasn't resolvable when it mattered - like when the new machine was actually delivered! I've no complaint with the goods but would definitely think twice about using Next again. Customer services seem to range from disinterested to utterly disinterested.

NancyDrewRocks exactly the same thing happened to me a few weeks ago. I paid £140 and that went missing too. I by passed Customer Service (useless!) and wrote to the Chief Exec at head office. Two days later I received a phone call telling me my payment had been found in a holding account, this is where payments made without the correct account info are held. I know for a fact my payment had all the correct account info so lord only knows how it ended up in there! Anyway, I got £25 credited to my account for the inconvenience so it's always worth contacting head office

VicarInaTuTu I've had the same problem as you too. Ordered a cardigan advertised at £32 but it came through at £38. I queried it and was told that the correct price was £38. I sent it back. If I were you I would write to head office also and log a complaint.

unfortunately, the law states that if the wrong price is advertised they can charge the correct price, but they have to tell you before they sell you the goods.
your statutory rights allow you to send it back and the shop's rights are to remove it from sale (in this case ask you to send it back)
be careful though, because they're not obliged to refund your postage.

normally companies (especially big ones) will apologise for the inconvenience and refund the difference (or in a shop charge you the wrong price) but that's only to make them look good and they don't have to.

obviously they've made the wrong choice this time, because you've told the whole world that they're being a bit stingy.

IME Next are shit. I wouldn't ever buy anything from them again.

And their complaints department are unhelpful and won't even look at your complaint if you've spoken to someone in store. Even if that is who you are complaining about.

Take your custom elsewhere.

I don't trust the buggers ever since they sent me one of their (unasked for) catologues and invoiced me for it.

yep, their customer services are just not in the least bit bothered.

im sooo tempted to email them again and link this thread in!

i did email them yesterday, and to be fair i emailed immediately afterwards saying not to bother with a reply as the pans are going back - but wouldnt it have been good customer service and good PR to have contacted me anyway and ask what the problem was?

too bad.