Having lost my mobile and successfully claimed a replacement on their insurance, I have had huge problems getting this delivered.
First, delivery was scheduled for last Friday, 8.30-5.30. No phone arrived. When I rang (on their 50p-a-minute, free-from-handset number) I was told that delivery had been attempted but no one was in and a card had been left. Not at my house - they were quick to acknowledge that it must have been the worong address.
I had to call back Saturday, as they will only contact delivery company when you are on the line.
It goes on, but basically I have waited in on Monday morning and all of Tuesday, still no phone, despite them again attempting delivery to another wrong address, being told wrong information about times, what is happening.
Most (not all) of my call costs have been refunded and I have been credited with the £25 insurance excess I would normally have to pay.
With plenty of nudging, I was offered a further £20, which I have refused as I don't feel it's enough. I have to into a store to plead my case with a manager to get a phone from him - if he says no (it's at his discretion) , I have to go down the delivery route again.
AIBU to expect more?
It's their snotty attitude that gets me most, that I should be grateful for a credit of £50, even though most of it is from unnecessary expensive calls, and that I am being uynreasonable as they have resolved the matter. I want to terminate my contract but have been told I'm 'not alloweed'.
Sorry for the long post - I'm fuming!