or over the top to send this letter?

[OnlyWantsOneFartleBerry]

My DD "fell" and smacked her head on a table today at nursery. She is 3 years old.

This happened at 3pm, and apparently the staff tried to contact me - as she was non responsive and floppy for 5 mins after.

They took her to our docters - which luckily is in the same town.

They did not manage to contact me - and I don't think they even bothered. They certainly didn't call the other 5 contact numbers they have, including that of my DP - as he was with me at the time.

I have written this letter -

RE: Injury to OnlyWantsOne's DD October 15th 2009

Further to our conversation today about the above matter I would just like to put into writing my feelings.

Firstly I would like to say that OnlyWantsOne's DD is happy at the * nursery and enjoys the company of the staff and the other children.

Also I would like to thank you for acting quickly and taking good care of OnlyWantsOne's DD after she suffered her injury. That being said I am somewhat disappointed that I was not contacted sooner. I was first notified that OnlyWantsOne's DD was injured when I picked her up at 5:30 pm today.

I understand that OnlyWantsOne's DD was injured at approximately 3:00 pm today, that she lost consciousness and was taken to *** health clinic and was seen by one of the General Practitioners there.

You have on file my mobile telephone number as well as the telephone numbers of my partner and my close family. In the event of an emergency or an occurrence such as above I would have expected someone from the nursery to contact me or left a message with one of my close family or on my voicemail. This did not happen.

I am also disappointed that I was asked to sign paperwork when I came to pick OnlyWantsOne's DD up today. At that point OnlyWantsOne's DD was clearly upset (as was I) and I did not really have time to take in the importance of the paperwork you were asking me to sign.

Having made the above points I would like to ask the following questions. How did OnlyWantsOne's DD injure herself? Was she playing with other children at the time? Was she being adequately supervised at the time? Why I was not contacted as soon as the decision to take OnlyWantsOne's DD to the clinic? As pointed out above I have a voicemail function on my mobile phone. Other than the head injury checklist, what other treatment did OnlyWantsOne's DD receive at the clinic? Lastly why was I asked to sign paperwork when I picked OnlyWantsOne's DD up? At the very least this is grossly insensitive.

I look forward to receiving the answers to the above questions and any of your comments at your earliest convenience and in any event within 7 days of the date of this letter.

Yours sincerely

I can't believe that she hurt herself at 3pm and no one bothered to tell you until you picked her up at 5.30pm.

Why not?

One person could have sat at the phone and rung all the numbers until they got hold of someone. They didn't ring anyone.

Why not?

Why didn't they ring once she was back at the nursery?

A 3 year old is hurt ad crying for mum but they didn't call you.

Why not?

Wouldn't be going back there if it was my child.

Wriggle Jiggle, it's hard to explain the lay out of the nursrry - but the toilets are in a seperate room area from her main "play" room - and they were not intending to go with her. I have found out its common practice for them to not take them when they reach 3 but to send them alone.

There is no CCTV.

Fabisin training I feel the same I will be sending that letter, or a version of it.

They said they called me when it happened and DD was being taken to the DRs. But no, the didnt try again and didnt bother once DD had returned to nursery. Poor thing.

She has an amazing bruise today - spreads about 4 inches accross starting in her hair line and coming down the front/side of her head... poor kid - the cut on it looks fine though, hasnt bled at all.

Hi. I agree with a lot that's already been said here, the 2 main issues I think are:

That they didn't phone an ambulance - means their basic first aid training and/or policies are not up to date, it is normal practice to take anyone who has had a bump to head with a period of loss of consciousness to A&E. Taking your child to the GP was inappropriate. I would take you child back to same GP for a check-up so that you can ask GP what actually happened and what first aid was given and how she was, and if s/he thought your DD should have been taken to A&E.

That they didn't make enough effort to contact you. I have written a complaint letter to my DC's nursery about something similar and to their credit they have made the necessary improvements.

All in all the nursery sounds a bit shoddy and lax in an emergency situation. By making a formal complaint they will have to improve their training, policies and practice, if the nursery doesn't then it is a poor nursery. I think you need to ask for a meeting with the manager and a staff member who was involved to go over in detail what happened, they should have done this without you having to ask for it though.

I'm so sorry for your DD, hope she is gets better soon.

They could decide quickly,phone for an ambulance and then leave someone else to make the calls.
You should have been informed.

Thinking about what the playschool have called me for, this is undefensible imo.

Just wondering if there is any update to this? I do hope dd is feeling a little better by now and that you have had a few more answers.

Am that they go to the toilet at that age alone. My dc would still need help with awkward clothing or poo issues. Infact last week one of them fell in the toilet . Wouldn't have been able to get out without help either.