The last few times I've visited it was fantastic.(a couple of years ago)
I have never moaned about anything in my life (under my breath and that's the extent to my protest)and have always been a quiet admirer when I see someone complaining in a queue or restaurant. I have never been assertive but today after years of accepting crud service and being pushed around I decided I wasn't going to have it anymore and took control.
Despite reminding the waitresses several times that we had ordered our drinks they didn't come for almost 30 minutes, then our meals arrived and our children's sausages were so rock hard I thought it looked like they'd been microwaved before being pan fried- we couldn't cut them but they made excellent drum sticks when we knocked them against the tables.
So I asked for service and told the waitress that I wasn't happy with the sausages and could we have some fresh ones- she made such a faff about taking all of the plates but having now sat down for 30 minutes with four tired hugry children I told her to just take the sausages away and bring fresh ones- she told me she couldn't do that and when tackled about not being allowed to do that I asked for the manager. She came over and agreed that they could bring some fresh sausages-
Ten minutes later she brings a plate with some sausages (the alfresco area was packed BTW)and when I went to cut them, they oozed pink and on touch were frozen inside
Whilst I was waiting for the waitress I then noticed that instead of French Dressing they had put gravy on my salad and dressing on my husbands roast dinner....arghh.. losing the will to live I went inside (away from the packed out dining terrace) found the manager and gave her the sausages- she said there was nothing wrong with them and they would be how she would serve them at home
I told her enough was enough and that I was not prepared to risk the so called chef making us anything else and I would not be prepared to pay for any of the meal given that it was such a cock up/a disgrace and frankly laughable that she would charge me almost £85 for it and that I would leave very quietly if she agreed to this- she told me to go then.
And I did, I have never done anything like that in my life and feel great for doing so- we don;t get to go out as a family and I was treating my dad.
Complain people! Do it! I will never go there again, I won't recommend it to anyone and if I ever get offered crappy food like that again I will brace myself and do the same.
Hello by the way this is my first post and judging by how some of these threads go I'm hoping it won't be too stormy an introduction.
Hello.