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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

to think a nintendo DS should last more than 9 months

15 replies

SingleMum01 · 04/09/2009 20:09

I bought my DS a DS for Xmas and the top section now doesn't lock in place. It works fine apart from that but the top just keeps flopping. Does anyone know if you can tighten the hinge - I can't see anyway of doing it. I bought it online but am considering taking it back to the local shop.

OP posts:
carelesswhispers · 04/09/2009 20:17

the seem to break very easily , my ds has had two ds's in the last 18 months , now his psp is also broken so he wants a new 1 this xmas

Original poster
SingleMum01 · 04/09/2009 20:20

I guess it gets a lot of use, but doesn't seem very good to me, after all they're not cheap. And OMG I've just bought him a PSP for his birthday, hope that's okay!

OP posts:
carelesswhispers · 04/09/2009 20:33

ds let his psp fall off his bed & the laser that reads the games fell out , i reckon my ds is jinxed when it comes to consoles though

mooseloose · 04/09/2009 20:35

You should have a guarantee for a year for a fault? I took mine back witen the hinges broke.

badgermonkey · 04/09/2009 20:40

Yeah, I took mine back into the shop when the hinge broke and they just gave me a new one there and then.

Original poster
SingleMum01 · 04/09/2009 20:56

I haven't got the receipt though

OP posts:
tethersend · 04/09/2009 21:14

SingleMum01 You don't need a receipt- just proof of purchase: this can be a bank statement or the testimony of someone who was with you when you bought it.

See the sale of goods act

The item is faulty and you are entitled to a repair or a replacement- and it is the shop who must do this, don't let them claim it is the manufacturer's responsibility.

You are covered no matter what the warranty (if any) says.

mooseloose · 04/09/2009 21:40

I had no end of bother with my sons mobile phone that kept breaking. They sent it to be repaired twice. I
fought it over sale of goods act and got it replaced.

Search 'sale of goods act' on google, and there is a free government ( i think) helpline, they were really useful to me. If you dont have any joy finding a receipt you may have to try the manufacturere, but it should be the shop firstly. I think you are covered 3 or even 5 years. i am sure ds are not that old anyway?

badgermonkey · 04/09/2009 22:49

Try the shop first and if no good, go to Nintendo. They're really pretty good for customer service (I suspect this is why shops exchange DSes so readily).

mumeeee · 04/09/2009 22:56

DD3 has had hers since she was about 12 and she's now 17. so that's 5 years and we have never had any trouble with it. My almost 10 year old niece has had a DS lite for the last 3 years and hers hasn't broken either. So yanbu and you should take it nac to the shop.

Wonderstuff · 04/09/2009 23:01

Where did you buy it. I used to work for GAME and they are really good at being able to look up transactions if you can find out when you brought it and provide a bank statement. As long as you didn't pay cash you should be able to get a refund under sale of goods act.

paddingtonbear1 · 04/09/2009 23:05

yanbu. I got one for dh last xmas and it's still OK, a slight scratch on the screen but the whole family have been using it!

Original poster
SingleMum01 · 05/09/2009 08:22

Thanks Wonderstuff - it was Game online I bought it from - I've also found my receipt - yahoo! Will take it back when DS is back at school and get 5!

OP posts:
Wonderstuff · 05/09/2009 16:41

Excellent.

mooseloose · 05/09/2009 18:50

Let us know how you get on.

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