I'm not sure if I am, but if I am could someone point out the reasoning behind this, please, so I can stop being annoyed about it?
Ordered a couple of things from Hobbs the other day, via the internet, to be delivered to our local shop (saves postage cost).
I missed a call on about Tuesday from the shop, but they didn't ring again so I deduced my stuff had arrived. (not sure what they would have done had I not deduced this!)
Yesterday I was going to get it and read their email, which said I needed to take a print out of the email with me to collect the things. My printer doesn't work atm, so I rang the shop and asked what to do. (There was no warning when ordering that a print out would be needed).
She said as long as I brought the card I used to pay, and the order ref, it'd be fine.
So I go along with both children (ds1 was off school) and try and keep them well behaved while I collect the order. She asks if I want to try it on, I say no but I'll have a look as I'm not sure I want the skirt.
I go over to the mirror, hold up the skirt, I don't want to keep it.
So back to the desk and I ask if I can just take the dress.
She tells me that I can't return it as I don't have my print out. The print out contains no extra information and I have brought my full driving license and credit card, plus the payment auth number and order ref from the email.
now this seems a bit daft to me. I'm allowed to collect (say it was someone else's) order, but not have a refund for part of it?
I have had to bring home both items and will have to take the skirt back once my mother has printed out the email for me (like I wanted her to know I had spent that much on a skirt!!)
This is bonkers, right? Or did they think I was trying to con some money out of them, somehow?
Please can anyone tell me what the problem was...I asked the woman and she said 'security reasons' whatever that means.
I'm really quite cross and won't shop there again.