Meet the Other Phone. Only the apps you allow.

Meet the Other Phone.
Only the apps you allow.

Buy now

Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Or expecting the impossible from this Surestart Centre?

40 replies

totalmisfit · 15/05/2009 10:25

( sorry this is a long one)
Some of you might just about remember me posting about dd going missing from her nursery back in October. It was about the single worst day of my life: I arrived to collect her and found an irate lady in the doorway giving the staff an earful. Walked past about 3 members of staff and was pointed towards the wendy house where dd was sitting, soaking wet and bedraggled. Only when i asked for an explanation did the nursery manager explain that she must have escaped somehow, through the 'secure' door, out of another door, through the car park, out into the street and into the road where the lady in question, driving a 4x4 just managed to break in time and (thank you God) took her back to the nursery, where the staff hadnt even noticed she'd gone.

Cue me almost passing out,collapsing on dd in a heap, swearing i'd never let her back in the place and spending the next few weeks in utter shock while newspapers, ofsted inspectors, and all manner of educational types from the local authority began to swarm on the place.

About a month later, after the nursery staff and headteacher had grovelled and promised and sworn that measures would had been enforced that would prevent anything like that ever happening again, I had to face the fact that our deprived rural community has only one 'decent' nursery, (i.e this one), that we don't drive and getting her anywhere else would be nigh on impossible, and people kept saying 'well, after something like this, perhaps this would be the safest place for her to be; the staff will be so much more vigilant than they would have been had this never happened.' So, against my own better judgement, and with my heart in my mouth every single time, i let her go back. I stayed with her for the first few weeks and then gradually let go.

One of the key precautions taken was to install an inner gate which divides off the main room from the front door. The idea (i'm guessing) is that it works a bit like an airlock on a space shuttle, creating a space where the 'traffic' only flows one way and little people can't run out between people's legs whilst the adults are distracted (which is how they think she got out in the first place). I presumed that the staff would shut the gate behind them before opening the door to let parents and children in, then close the door before opening the gate. However, what happens more often than not is that the member of staff opens the gate, leaves it open, opens the door, lets us in, shuts the door and then closes the gate once we're all in the main room. (hope this makes sense). Now, is it me, or does this defeat the whole object of having the gate fitted in the first place?

I feel that dd's incident was evidence enough that staff vigilance alone isn't sufficient to stop escapees, and there's little point in having a gate if you're going to leave it open and tell the kids who are already behind it to 'stay there' while you open the door. So, I've had words with the nursery manager, and she promised me she would ensure the staff all used the gate as it was intended from now on. But the truth is they're still really inconsistant about it. So, i had words with the headteacher on Wednesday and he made the same promises. I turned up this morning to drop dd off and what did the nursery manager do? Yep, she left the frickin' gate open while she opened the door to let us in! Offs, i'm starting to feel she's deliberately trying to wind me up. I should have said something, I know i should but i was afraid it would come out as 'Close the fucking gate, it's not rocket science!' so i kept quiet.

I just don't know how many more times i can moan and complain and nag about this one. Perhaps the whole thing is completely unworkable. Perhaps there's just not enough hours in the day to mess about with the bloody gate....

I know they all think i'm a complete pita and i'm sick of saying the same things over and over and i'm starting to wonder if this is just my OCD showing through, or what.

OP posts:
hobbgoblin · 15/05/2009 11:48

My whole point is; because of human nature it needs to be made either physically impossible to leave the gate and door open, financially stultifying or career destroyingly impossible.

So, they either need to change the system with the gate

RumourOfAHurricane · 15/05/2009 11:48

This reply has been deleted

Message withdrawn

totalmisfit · 15/05/2009 13:28

here here hobb, sunshinemummy and also pavlov

thinking i should bring you lot in with me next time, kick up a stink in true MN style

so, i went straight to the school office to see the head before i picked her up. Also asked for the long awaited copy of Ofsted findings after the event that i'd been promised. Told head what had happened this morning, he agreed it's not good enough, that i'm entirely justified in being a pita etc. Said if this issue isnt completely resolved i'm going to have no choice but to keep her at home. Think he was a little taken aback but there you go.

We went over to the nursery where nursery manager was supposed to be getting a copy of the Ofsted findings for me to take home with me. Gate was shut this time of course as head let me in himself. Manager gives me evils (i'm seriously getting used to it from the staff at this place by now, it's as if they blame me for what happened and all the shit that got stirred as a result) and goes off to photocopy the report. I collect dd and say my goodbyes and get report from head as i leave. We got on the bus home and only then did i realise she's gone and dug out the (completely irrelevant) ofsted report from October 2006! i rang the office to let them know and the secretary has promised to put the right one in the post to me.

So there you go. I'm still weighing things up in my head about what to do next.

OP posts:
Sunshinemummy · 15/05/2009 15:31

They don't sound very good but I'm lucky I have a very proactive nursery and a great realtionship with all the staff. They have helped to build this though with their professionalism and clear affection for my children. It's a shame there are no other options for you as I'd be tempted like others have said to remove my children.

sazm · 15/05/2009 16:05

when we collect our kids (2 different nurseries in town,but they both do the same)
the kids stay in the playroom until the teacher shouts them out,they are not allowed out of the playroom until their parent/carer is there to collect them,

i do think it must have been hard for you to let her go back after the first incident,(i dont know if i could have) but when they clearly don't have it sorted i wouldnt let it go,
they are being paid to care for your child,and to keep them safe,they are not doing their jobs properly,

sarahxx

sazm · 15/05/2009 16:05

when we collect our kids (2 different nurseries in town,but they both do the same)
the kids stay in the playroom until the teacher shouts them out,they are not allowed out of the playroom until their parent/carer is there to collect them,

i do think it must have been hard for you to let her go back after the first incident,(i dont know if i could have) but when they clearly don't have it sorted i wouldnt let it go,
they are being paid to care for your child,and to keep them safe,they are not doing their jobs properly,

sarahxx

kickassangel · 15/05/2009 16:26

another one here who had a nursery where staff were able to shut the door behind them. not a particularly high level skill, soyou'd think that with a bit of training, everyone would be able to do it.

keep making a fuss. keep a note of how often you go there & find the gate left open. then, in writing, inform the nursery manager and the head of the times when yo saw it left open, and make it very clear that you are willing to take this much further. if your dd is going to be there for over a year, you want to KNOW that she will be safe (and all the other kids.)

totalmisfit · 18/05/2009 14:22

Right, after my words with the head on friday, i decided to put my money where my mouth is and write a very strongly worded letter to him, children's services and Ofted, which i actually emailed instead yesterday.

I won't repeat myself by saying exactly what was in it, but i'm sure you get the jist. Said we had reluctantly decided to withdraw her until such a time as the staff were able to follow their own security measures consistently.

The head rang me this morning 'But X (nursery manager) says she thinks things have really improved... she says she only left the gate open when one parent and child/children were leaving...' I mean wtf?

'so you, and she, presumably, think that its ok to pick and choose when to follow procedure?' i thought to myself 'and what if you choose to do this on the myriad occasions when i'm not around to stop dd disappearing? is that ok too?' The way he sounded, it didn't seem as though he expected any radical change of policy at the nursery or for us to bring her back. Mind you, he's leaving at the end of July (possibly connected with events in October '08) so i can't really expect him to give a toss.

So now dd's at home with me and i'm running out of things to keep her entertained. Looking into other Nurseries but they're blooming miles away and who knows if they'll be any better? Feeling like a crap mum. We're still new to the earlier and i feel i've taken her away from most of her friends (who all live in town, whereas we're in a village a few miles away). Shit.

OP posts:
KateyG · 18/05/2009 19:01

Hi

I would complain in writing to the nursery manager, and probably withdraw your daughter if you are able. It may also be an idea to contact your local authority and see if they are able to support you with transport to alternative nursery given the circumstances.

The gate was obviously put in place as a result of the incident with your daughter and the fact that it is not being used appropriately should be addressed by the Local Authority and also Ofsted.. Also maybe an option to write to Sure Start's regulatorary body if it is a Sure Start Nursery - Together for Children do this I believe.

You have to stamp your feet and get them to take notice about this very serious matter!!!

And no you are not being in the least bit unreasonable to expect your child to be in a safe environment when you leave them.

totalmisfit · 19/05/2009 16:51

dh spent this morning on the phone to the head, trying to drive home how important this is. Head's overall response was 'well it's ok when it's just one parent/child coming or going'. Dh argued that it really is not. Apparently nursery manager feels it could be construed as 'unfriendly'. . i mean come on, how much more unfriendly was it when you lost my effin' daughter only 8 months ago? . Tbh i wouldn't have given a hoot if you'd slammed the gate in my face if it was to stop dd nearly getting killed!

just got an email from the head to say all staff have now been instructed to do what we are asking when it's just one family coming or going.

But. When the 'nursery school' class, as opposed to the daycare element all come in and leave at the same time, they will be leaving the gate open, and having 2 staff on the door to tick names off etc. all key workers will know where their designated kids are at that point . given that this was what the staff were supposed to be doing the day she disappeared, i am extremely sceptical about how safe this is. But then the alternative is a maddening opening and shutting of doors and gates in quick succession so i don't know how i could really put forward a sensible alternative to this arrangement.

Head doesn't seem esp keen to see dd back again, he hasn't suggested that she should now return or anything, probably keen to see the back of me and my troublemaking. Going to visit another nursery tomorrow.

I think the main thing is staff attitude, it sort of feels like they're dragging their feet and going 'oh bloody hell, do we have to...?' and i'd like her to be looked after by people with a little enthusiasm for child safety, if that's possible?

OP posts:
sleepyeyes · 19/05/2009 17:17

Gosh that sounds like a nightmare come true. With that sort of attitude bet your glad you have left it sounds like they are very lax on safety measures on the basis that they are inconvenient! Well the life of a child is far more important.

Whilst I'm not a fan of nurseries I'm sure many are much more safety conscious with electronic password protected doors and gates. Ideally I would look for a nursery that doesn't allow the children to crowd around the door and each child is handed/returned personally by key worker.

Foxy800 · 19/05/2009 20:05

Good luck with the viewing tomorrow.

slowreadingprogress · 19/05/2009 20:13

nursery is not that important! You couldn't have tried harder to provide her with a nursery experience before school, you have gone the extra mile (no way would my ds have gone back there!) so I think you have done 100% the right thing.

don't stress about it. OK she might drive you mad at home and get a bit bored if not at nursery but it won't damage her!

Maybe investigate a local childminder if you need a break and you feel she needs other kids' company?

but IMO it really isn't worth stressing over - countless kids have started school without being at nursery first and have thrived

katiestar · 19/05/2009 20:51

Can some sort of a buzzer be fitted to the gate which buzzes if the gate is left open for longer than the couple of seconds or so needed to open it, walk through it and close it again ?

mumblecrumble · 19/05/2009 20:55

You a fecking JOKING!!!! Isn;t keeping kids in the building like the basic requirement of nursery??? Can;t believe this thread... not you, the nursery obvously.

Think keeping her away from that place and complaining to everyone you can is the best thing. You are not crap. What a nightmare!

Wanted to assure to few of you who say you're not keen on nurseries that this is not typical. Certainly ours are SOOOOOOOOOOOOOOOOOOOO cautious and pedantic about the door. And that's what I would bloody expect. They are also the same about diet, handwashing etc etc. I can not believe your poor dd was let out. Absolutely shocking.

Have you spoken to the media?

New posts on this thread. Refresh page