I sold a pushchair on ebay a few weeks ago. Removed the wheel so it would fit in box and wrapped it seperately inside the box. The basket was new and I hadnt yet attached it to the pushchair (quinny buzz) as it arrived when I had listed the item and posted pics so I just put it in the box with the pushchair. Arranged a courier through ebay who had good feedback and used parcelforce. Parcel had to go to Ireland, it arrived within 2 days but after the buyer had signed for it she noticed a big rip in the side of the box that she took pics of. Then she realised a wheel was missing and the basket! She emailed me and I was quite panicked. Then she said she`d found the wheel at the bottom of her stairs (must of fallen out as she dragged it up) BUT still no sign of basket. She said the hole looked like it had been made to use as a handle. I have been in contact with the courier who is waiting for a reply from parcelforce to see if they will reimburse for the basket. IN the meantime the buyer bought I basket from mothercare and is demanding £20 from me! I told her politely that once the parcel left me it was the couriers responsibility and they are the ones she should contact. I have been an ebayer for yonks, I am honest and have brilliant feedback. Now she has issued a 'dispute for item being significantly different than described' Should I be worried? I do not think this is fair!