to expect a massive multi-national nursery to itemise their bill each month?

[morningpaper]

Each month is a different, apparently random figure and just the FINAL AMOUNT on a bit of headed paper.

It takes about an hour each month ringing head office to get a breakdown of that THE FECK it means.

Seriously, for £1,000 a month for full time children, you'd think they could afford a coherent billing system.

IS IT ME?

YANBU My son goes to an small independent village nursery and I get a fully itemised bill each term, even though he only goes two mornings a week.

Have you asked them for an itemised bill?
Are you late collecting occasionally?
Has there been any special charity event? (some nurseries expect a donation)
Did you forget to provide nappies?

If you're not happy - tell them.

They don't DO itemised billing

Never late for collecting, never change days

The early years grant doesn't help because it isn't spread out evenly across the year

YANBU.

I'm pretty sure that to charge you any business has to make it's charges transparent. I.e. do what you're asking and itemise the bill so you can see what you are being charged for.

Ask them again - preferably by letter adn ask for a written response and then, if you are annoyed enough to do it, have a look where you would stand legally. Not sure who you would go to though - normally I'd suggest consumer direct or your local trading standards but not sure whether they would cover nurseries.