To ring the nursery and complain?

[gemmummy]

Quick background, perhaps 3 or 4 times over the last 2 weeks I have collected my DS and he has been in a soiled nappy. I have let it go, but made a comment along the lines of ooooh you smell etc. Today I picked up my son and smelt him straight away. I only live 5 mins aay, so I thought I'll change him when I get him. One of the girls said , X's bum was sore this morning so I put some cream on. Fine says I. I got home and the poor sod, his bum was caked in poo, it has stuck to him so obv he'd been in it for a while and his bum was red raw, he screamed as I tried to get the poo off. I was so annoyed I called the nursery and complained, they were apologetic, I am normally so easy going so I wondered after if it was an honest mistake or a bit lazy? So, AIBU to have complained?

Just to give you a different take on the medication point of view, our nursery does not give medication to a child as a matter of policy. Not even Calpol. But they are happy to give natural remedies like teething powder if the child seems unsettled.

However, I do think that if you have a choice, to consider another nursery. It seems to me that the staff are aware that you don't have much choice but to have your child in that nursery so holding you ransom. It's sad. I hope things get better for you soon!

thanks angel, i appreciate that.

Hiya, newbie here, i've come on line this morning looking how to complain officially about my baby's nursery and found this thread, i hope you don't mind me jumping in! i'm at my wits end and don't know what to do. My baby has been in nursery since August and from week 2 has been unwell, now i appreciate him picking up bugs etc... but since he moved into the tiddler room in Feb i have had to pick him up at least once a week because of a high temp, now it's not just me that comes out of work (i'd have been sacked by now) it's DH or nana or grandad that are also having to collect him! i really think it's because i complained when he first moved up. When i first went for him i didn't know any of the staff in the new room and as i walked in i saw him crying on the floor (he'd bumped his head)so i picked him up and cuddled him but he smelled awful, the thing is nobody came to me so i waited a bit and calmed him down then eventually just walked out!!!!! nobody stopped me at all,i could have been anyone! when i got home his bum was red raw and caked almost dry in poop, i was furious, so i made a massive complaint i was assured it wouldn't happen again, but since then i have had to collect him weekly because of high temp, they even phoned me at worked one day to tell me to collect him because he LOOKED unwell, his grandad collected him then spent the rest of the day videoing him which showed him happily playing and eating! since feb he's had a chest infection, conjunctivitis twice, oral thrush twice, weekly high temps, a viral rash, vomiting and ear nose and throat infection. I had to pick him up early on Thursday because of a high temp, i took him the doctors who diagnosed oral thrush again so gave me more drops, i took him in to nursery today as they have a two day sickness policy and they have turned him away, they now say he can?t go back for at least a week!!!! i'm on unpaid parental leave everytime i'm off work or called out with him but i still have to pay full nursery fees of £140 a week, i'm on my ar*e here, sorry i've ranted i just don't know what to do next, we have no other nursery nearby!
A x

Can you look for a childminder instead?
Walking out with your son without being challenged is every parents worse nightmare, and I think I would have complained not only to the nursery, but to Ofsted too.

Children do pick up ailments, but in my experience, children at childminders dont seem to suffer as much.

Your nursery seems to allow children who are ill to come and infect all the well children, then sent them home!

Look elsewhere.

Sally x