am soooooooooo furious I'm shaking so forgive me my rant
I have a hotpoint dishwasher (and tumble drier, washing maching and fridge) which is about 2yrs old
when I came down on Fri morning there was an error code flashing on the display so I looked up my book to see it wasn't listed in there and it advised me to phone in
remembering that this was before 8am in the morning I waited until the line opened and phoned in. I spoke to some smooze who told me that there was an error between the motor and the control module and that I would need to either pay £99 for an engineer to come out and repair it or £15per month for 10 months for an extended guarantee where by they would repair it for the next year and replace like for like if they couldn't repair it
so I went for the extended guarantee and an engineer was booked for that day. He arrived within the hour which was great as we had stuff to do on Friday, took one look at it and checke his listl. He then unplugged it, left it for 30seconds, plugged it back in and voila - job done !
He was horrified that the bloke on the phone hadn't just told me to try this and told me to phone and have the insurance cancelled as there was nothing wrong with my machine, he then checked the error code on his laptop thingy and right next to it showed me that it stated to try unplugging it
so I phoned and spoke to a lovely girl in customer services who looked it up and confirmed I should have been told this and she would speak to her managed and phone me back when she could at about 3pm - I told her that was school run time but as I have an answering maching AND 1571 she could leave me a message
came home, a missed call, no message and when tried to phone it back only a fax beep so I stupidly waited until this morning to try to phone back again and this time I got a right jobsworth who isn't interested in anything I have to say or to try to explain but told me if I try to cancel the guarentee I'll be charged for the engineer coming out (even though he was in my village for a call anyway) at a reduced for goodwill cost of £42!!! She also told me I wasn't entitled to the unplug/plug advice as my appliance was more that 90days old and that if I had a problem with it I could write to their head office in Peterborough
I feel like fecking crying, I thought I'd done the right thing phoning in with the code and this is how they fleece idiots like me for money needless to say I won't be buying hotpoint again although by her bloody tone I doubt very much that this would bother them in the slightest
sorry, rant over, as you were