I feel I might have been a bit 'OTT', having calmed down slightly since last week. I still feel shoddy service should be reported though.
No response yet. Here is the letter, sorry it's long.
"I am contacting you to register my concerns regarding the service, or rather lack of service, which I recently experienced at your (town name) store.
I visited on Thursday 12 and Friday 13 March.
Complaint 1: On both occasions the shop was hardly busy, myself and maybe two other customers, yet I was not once acknowledged, approached, greeted or offered any assistance during the course of a 20 minute browse. (I appreciate it is nice to be left to browse in peace, but I do value a smile and a friendly greeting, and an offer of assistance later on if required. This encourages me to shop and provides a relaxing and welcoming environment.)
Complaint 2: Worse, when I approached the changing rooms with a selection of items to try on, I was greeted by blank unsmiling stares, and (here I trust I am not entering the realms of paranoia) what seemed to me to be stifled sniggers. When I asked 'May I try these items on?' I was greeted with a curt 'yes, there' and a finger pointing towards a changing room. No friendly greeting, or 'We'll be here if you need any help'. Once I was in the changing room cue whispers and more laughter. Whether this was related to such an apparent spectacle as myself is, of course, indeterminable. But it was unprofessional and off-putting.
Perhaps you could advise these extremeley unhelpful and seemingly immature staff of the following salient facts:
- If they find my size 12 post-caesarean figure - no doubt considered obese if you are a 19 / 20 year old - so objectionable, there are many more stores one could (and given recent experiences, definitely will!) choose to give custom to.
- Shock! Customer is clad in 'old clothes' rather than the latest offerings (for which these staff are presumably given a liberal 'uniform' allowance). Er, yes, I have a baby and can't spend hours getting ready and co-ordinating. Also, that would be why I am shopping - to buy new clothes.
- They are employed (presumably) to provide a service, and were it not for people like myself (ie a customer) visiting the store and spending what is probably the equivalent of a couple of days' pay for them (if not more), they would not have a job in the first place.
I find this blase and even hostile attitude unacceptable at the best of times but utterly astonishing given the current climate. If customers are not valued, made welcome and assisted at the moment, what hope is there?
I found the whole experience very unsettling and off-putting, the absolute anthisis of welcoming and relaxing.
I read on your website that 'store teams are carefully selected to ensure that they can offer our customers friendly, genuine, knowledgeable and impartial advice in a relaxed environment'. This is laugable, and is certainly failing as far as the (town name) store is concerned.
I was left with the abiding impression that Jigsaw (town name) ticks along quite nicely without the interrruption of customers, thank you very much, therefore I am not currently needed and will not be returning to this shop in a hurry, if ever."