Broken Amber Necklace

[Griselda]

Bought an Amber necklace for a suffering DD. It broke after about a week. The clasp broke leaving a sharp shard which could have cut skin. Took back to shop- manager not in but would be back tomorrow and would phone me. No phone call so phoned them requesting my money back. To summarise a 17 minute phonecall he made the following points:

1. Necklace was not faulty, it was broken. (The receipt stated refunds are given for faulty items)
2. Amber breaks, it's normal.
3. The shard that broke off was not sharp. Sharp is a relative term and his assistant said it was sharp to shut me up.
4. Things break. Coat hangers break, pencils break (his words, not mine) I pointed out that these are not sold for babies but kept getting the reply that things break.

He offered to mend it free of charge and send it to me (still have not received it) and when informed I was not a happy customer was told that this is quite normal as not all customers are happy.

Am I being unreasonable to still be quite angry about this?

Maybe you should send this to head office?

no, not unreasonable at all.

Sale of Goods Act 1979. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002.
Key Facts:

? Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).

? Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any descriptio

i think you should write to him, putting forward your complaint and what you want done about it.
mention in it that you will also be copying the letter to trading standards and Head Office of the company

where did you buy it from?

yanbu

and id not let it drop.

i would point out in the letter that:

1.) it is not unreasonable to expect it to last longer than a week without breaking

2.) it is designed to be worn by a baby, thus making point (1.) even more important, and that you are concerned about the safety of it

3.) you are not willing for it to be "mended" beucase it may not be of satisfactory quality in other places.

YANBU.

It's not particularly normal for amber to break. IIRC, it shouldn't go in water and can go a bit funny on planes.

I used to work in a chain of crystal shops and this sounds horribly like something one of their managers would say.

Anyway, definitely write again. Good luck!

i wouldnt write a letter
i would go in to the shop and make lots of noise until they refund you
dont back down

Thank you everyone!!!

I'm glad i've not completely lost the plot.

I made an absolute stink the first time I was there after they refused to give me my money back, saying that the manager would have to make that decision. I am now powered up to go back!!!!

It was the Amber Centre in St. Christophers Place - I thought it was reputable and forked out 20quid for the pleasure.....

Thank you for your support!!!