to give this seller neutral feedback?

[mamadiva]

I bought 5 twin sets of things from a seller on ebay so 10 items of clothing in total, when I bid at first I emailed the seller to ask if they would combine postge, no reply, when the items ended I asked again to which the reply was 'the invoice has already been sent with postage amount on' so I thought well fair eough could have had a nicer reply but there is no obligation to combine postage.

So I paid £22 in total (13 for items and £9 pstage) which I thought was a bi much for 1 package but lke I say was the amount on the invoice, when I recieved the package it said it was£5 to post and was wrapped in one thin layer of brown paper, an asda bag and a load of brown tape to covr all the gaps as teher clearly was not enough paper. The post office actually felt the need to wrap it in one o their bags as they said it looked like it was oing to burst open.

So although the items were nice I am a bit peeve at paying £4 for an asda bag and a scrap of brown paper.

AIBU, I am not sure because I am very penickety and expect people to package to a standard they would be happy to recieve.

there was a thread on a similar topic recently.. people seemed to feel that the seller is right to make a profit, and you have to factor in the time taken to photograph, list and sell the item, wrap it, drive to the PO and send it

as long as it was not damaged in transit and the items are what you wanted, i think you should be positive

£13 for 10 items of clothes , not likely to be much profit there, so don;t begrudge the seller £4 profit on postage

eah I have already decided I am being unreasonable as the items are lovely so... am just a picky cow really

Positive feedback all round!

Before giving neutral feedback I would contact the seller first to explain (nicely) that you weren't happy with being charged more than the postage costs came to and the way the parcel was (wasn't!) wrapped properly and that is there any way you can be compensated or else you'll feel obliged to give them neutral feedback. Best to contact them first before giving them neutral feedback or they might just respond to your neutral feedback by saying they hadn't heard anything from you and how can they rectify a situation if you don't make contact.

When you're leaving feedback you also have the opportunity to rate them with number of stars for various parts of the service so you could give them a low rating for how the package was wrapped etc and that you paid over the odds for postage - basically they've made money from you by overcharging for the postage. But in any case worth contacting the seller first to see if they're prepared to attempt to rectify the situation before just going in there and giving neutral feedback, just to give them the chance to do the right thing!

I would be annoyed tbh, coming from me who's OH's family run a business off ebay.. postage and packaging is what it says on the tin.. it is the cost of the postage, and the packaging.. I would be tempted to email them and say you werent happy, espcially if royal mail decided it wasnt good enough..

TBH I think when you agree a sale you accept the price the seller charges for delivery so a bit unfair to complain

I think there is nothing wrong with charging extra for P&P as there is more to selling than just packing but the packaging does sound crap as does their communication - so yes leave neutral feedback.

They may have had to use a few quids worth of fuel to get to a post office ... some of us live in very rural areas you know I would have been embarassed to send something shoddily packaged myself though I must admit!

i didn't think you could give neutral feedback anymore....

I pack my stuff in tissue paper then a carrier bag (in case of weather) then brown paper .....because of the snowy weather ive actually started using recycled shopping bags the thick reusable ones- i hope none of my buyers are offended?

I think you need to do positive but mark her down on the stars system for postage costs.

It is not ok to make money on postage and is against ebay policy.

I think neutral is a bit much if everything else is perfect though!

did thier ad say anything about postage?

did any of their feed back say anything about postage?

i would be pissed with a £4 asda bag,

only cause i post everything in proper nice new mail bags and i send everything recorded whatever the auction ended at,

some you win and some you lose,

and for the sake of a quid or so i would not want my 100% feedback ruined,

mail the seller and ask the question

What peachface said - contact them and tell them how you feel and see what their response is.

I would be pissed off with this and it is against ebay policy to profit from postage. It is irrelevant that it is cheap to buy 10 items of clothing for £13 - if the seller wanted more they should have charged more or put a reserve price on.

However I think if you bid on an item you accept the postage charges as listed. And because of this is is probably a bit unreasonable to leave neutral feedback although actually this doesn't affect the overall feedback score. I'd probably leave a positive but say something like 'lovely items just made up for the very expensive postage and poor packaging.'

p&p charges are exactly that, they can factor in costs of getting to p.o i spose but i don't? and many don't? i use proper mailing bags she should be told as next time if she packs like this an item could be lost or ruined.

it is against ebay rules to profit on the p&p anyway.

I never make money on postage when I sell, and there are quite a few times when I am actually out of pocket on it.

When I buy an item, I would discount anything which has extortionate p&p - but I guess the OP couldn't do this as it was combined and you are at the mercy of the seller in this situation.

There is nothing wrong with using recycled jiffy bags and brown paper if needed - I wrap most of my items in a carrier bag, secure with tape and then wrap with brown paper. If I re-use a jiffy bag, I make sure it is not ripped etc and then put a large label on the front to cover everything else up. I also state that I re-use wrapping materials to be more eco-friendly.

Just had some more feedback they were very pleased with my strong waterproof bag solution.

I have only once left neutral and it was because we emailed seller to ask if any rust marks or damage/cosmetic problems with a set of car lights and he replied that they were mint... so when they came with scratch marks on glass and a great rusty stain inside the glass on one side i didn't even contact him just left neutral saying good item fast postage but no mention of rusty mark which i thought was fair.

YABU in my opinion cos the stuff was nice and not damaged during posting but the solutions ppl have come up with on here are good and may be worth sending to the seller maybe?

Probably sending this and haven't read the thread properly so am going to look a right plonker lol