Tried to fly with RyanAir from Stansted to Grenoble today with 10 month old DS for a few days skiing. Complete mission negotiating luggage, pushchair and a baby whose into everything but as DH was meeting us at Grenoble airport I thought I would cope. Got to the airport and checked it at a new check-in machine (the only option available). Entered my reference number and the machine printed tickets in my married name whilst my passport is in my maiden name. I noticed this (DH had made the booking and obviously forgotten to remember to book in my maiden name) but assumed it was ok otherwise the machine would not allow me to check-in. Anyway, went to bag drop a few minutes later where they noticed the discrepancy and told me to go to ticket sales and pay £145 for a name change. I tried arguing against this for a minute and offered other ID to show I was the same person but they refused - only a marriage certificate would do and I didn't have it with me. So, off I go to Ticket Sales, baby and luggage in tow, queue for about 10 minutes then finally get to talk to someone re the name change, which I was pretty peeved about as I don't see how this change justifies a whopping charge of £145, more than the flight itself. Spoke to the rudest, stupidiest woman I've ever met (would have got more sense talking to a brick wall) who told me there was no other way and I had to pay and then spent ages trying to change the name. I checked the time (9.45, flight was at 10.10. tight but I assumed ok as I was checked in and there was no queue through departures) and she looked up and said, oh, you've missed the flight as you're not checked in. I said, I am checked in; she replied, I unchecked you to change your booking and now check in is closed and so there is nothing we can do. Then she added, we've charged you the admin fee though. So, they wanted me to pay an extortionate admin fee for a change of name (though same person) regardless of the fact that they had made me miss the check in for this flight by kindly "un-checking me". Being extremely sleep deprived and fraught, I got angry then burst into tears, and the DS. No other flights from Stansted to Grenoble today and we were only gpoing until Saturday so not really worth going tomorrow. Beyond furious. I will NEVER fly this horrible crappy airline again.
AIBU?
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OP your story reminds me of my own! We were flying from Barcelona to Malaga (me, DH, DS was 7 at the time, DD1 was 3 and DD2 just 2 months) with two suitcases and a buggy in a buggy bag. Without thinking my DH put on one suitcase and then the buggy bag..when he went to put on the second suitcase he was told he couldn't. We'd already put on two cases. We explained that no that was the buggy, not our second case (which was quite obviously still there!) and they wouldn't have any of it. It was shocking. To cut a long story short they made us queue at customer relations to pay for another case! I can't even remember how much it was now..then we had to requeue to check back in (kids were crying by then , I was nearly in tears, hubby has lost it) and our flight was nearly about to close..only for the same horrible bitch (sorry but she was!) to weigh our bag and look at us with delight and say we had only paid for a 15kg bag..that this was a 20kg one and we would have to go back to customer relations!!!! 
well we took out 5kg and stuffed it in hand luggage/wore it...had to run (me with a baby strapped to my chest) to make the flight (BCN airport is huge) DS lost his camera on the way and when we got home and I wrote to complain they basicslly sent a fuck you letter back. That was 5 years ago. We will never fly them again. I feel your pain!
aaaarrghhhh! I meant to report the spam, not post on the thread 
sorry sorry
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