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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

to love ryanair

5 replies

mayorquimby · 08/01/2009 13:33

needed flights to go to london for the weekend (from dublin)
got return flights for 74 euro, would have been cheaper but i had to ring someone to confirm and missed out on the 1.99euro pre-tax deal on the way their (got it for the home leg).
now i know they have a bad rep but they're exactly what i needed and aerlingus wanted 222 euro return. when in reality i'm not bringing any bags,i can check in on-line and i don't care who i sit beside as i'm going on my own.

OP posts:
mayorquimby · 08/01/2009 13:33

way there

OP posts:
June2009 · 08/01/2009 16:39

They're all right as long as you get a good deal, you don't check anything in and don't take their insurance.
The minute you have a problem you will know that you get what you pay for.
We lost a phone on the plane, realised while we were still in the airport and there was absolutely nothing we could do, we had to call a premium number several times until we got through to someone who couldn't tell us what to do. It took us 2 weeks to go through to someone who told us we should go to our local police station to get acrime reference number. The police station wouldn't so it because the flight was from Stansted and we're in London. It was a LOT of aggro, not mentionning NO PHONE as the phone company insurance wouldn't cover it until we got either a crime reference number or a reference from ryanair which they wouldn't give us.
It would have been a lot simpler if we'd been able to get through to someone who would have had a look in the plane for us and given it back to us.

In another instance we had to cancel some fligths, we'd bought the insurance through Ryanair YET we were charged £16 per person to get a letter from Ryanair which the insurance (which we got from them) required to refund the tickets.
There again it took us close to a week and cost us loads in phone calls to premium numbers to get it sorted, even when we got through to english speaking people we were givne the wrong information lots of times and had to call back again.

MadMarg · 08/01/2009 16:59

Hope nothing goes wrong with the flight- they are awful re customer service.

PoloPlayingMummy · 08/01/2009 17:09

yes! totally deluded

Simplysally · 08/01/2009 17:21

When they're good, they're good.

When they're crap they really are.

I think but I may be wrong that if you have hand luggage/check-in online you get priority boarding automatically which you don't with Easyjet.

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