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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

to wish a plague on our builders?

23 replies

hannahsaunt · 19/12/2008 02:59

It's 2.50am and I can't sleep.

We've had an ongoing saga with our builders - when they've been here they've done a great job; getting them here has been an issue. We're at the end of week 19 of an 8-10 week job.

The end was nigh though. Today a man arrived to finish off the taping/filling/sanding. We've gotten to know him over the last four months and get on extremely well. We had a nice chat about various things and I pointed out the last few areas that needing done. (Should add that this would have completed the basement conversion but there would have been some other building regs work to do in the rest of the house e.g. intumescent staining).

I came home at 4.15pm to find that he hadn't done the work. He had stripped out our newly installed bathroom suite and shower and left. It turns out he did this on the instruction of the owner of the company because he wanted to indicate that he had an issue with the payment schedule.

We have paid everything to date and there is no balance outstanding. If there were a problem I would have expected it to be communicated in writing or by phone to either one of us or the architect. Instead, someone gained access to our house under false pretences and stole things. To make matters worse, he had been sympathising with the fact that someone had broken into our house last week and stolen my bag whilst I was in the house with 2 of our children.

In fact, we know that the invoice schedule was front loaded so that most of the costs were paid early to offset costs of parts, manufacturing etc so the balance to pay for the final invoice and the retention (neither invoice for these have been submitted as that work hasn't started) is less than what we will have to pay a 3rd party contractor to finish the job (and buy a new bathroom suite).

I can't sleep. I am working tomorrow instead of my normal day off. Dh is working 9-9 every day from tomorrow until Christmas Day and is still poorly with a rampant chest infection.

I don't know how to make it better.

OP posts:
hannahsaunt · 19/12/2008 03:45

Still up and now need the loo thanks to the lots of cups of tea I've been drinking. Would pop downstairs but oops; forgot; I can't .

OP posts:
ilove · 19/12/2008 07:17

!!!!!

BarbaraWoodlouse · 19/12/2008 07:39

YANBU!

As to what to do? Obv. put everything in writing (you are up to date with payments, they gave you no indication of a problem etc). I think bad publicity is your best leverage here - you could even threaten to involve the local paper if they don't rectify the situation ASAP. Family left without bathroom over Christmas is the kind of story our local paper would jump at I suspect.

mrsmaidamess · 19/12/2008 07:48

He stripped out your bathroom!?

Did you have any warning that this was going to happen? Have you had any meetings with the builder to discuss the issues he has?

Is the builder a member of any ombudsman scheme like the Guild Of Master Builders or anything?

I think you need to get together with the main builder asap and have a meeting to sort this out.

NotPlayingAnyMore · 19/12/2008 07:55

"someone gained access to our house under false pretences and stole things"

For everything else this would be a police matter - have you considered contacting them?

hannahsaunt · 19/12/2008 08:07

Have contacted police - they want to be kept informed but want a civil route explored first.

No warning whatsoever. No idea. Completely out the blue and very shocking. It's the betrayal of trust that is really hurting.

OP posts:
tassisssss · 19/12/2008 09:11

oh no, I'm shocked and gutted for you.

This is TERRIBLE.

Waswondering · 19/12/2008 09:35

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Message withdrawn at poster's request.

Waswondering · 19/12/2008 09:38

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Message withdrawn at poster's request.

ScaredOfEverything · 19/12/2008 09:38

This is really awful, and so spiteful. Am very for you.

I would phone the builders manager and say you have contacted the police who will become involved if this is not resolved. Which is true right?

Waswondering · 19/12/2008 09:45

This reply has been deleted

Message withdrawn at poster's request.

hannahsaunt · 19/12/2008 11:19

Instruction came from the very nice owner of the company with whom we have had a very good relationship (until now). The ripping out was carried out by one of the very nice workers with whom we have established a friendly relationship and who was so unbelievably two-faced yesterday that I start to cry again.

I am contemplating going back to the police asking for charges of gaining unlawful entry, theft and extortion to be investigated as well as going down the civil route.

Weekend plans for painting with the children whilst dh is at work are clearly out the window. Db, sil etc are not coming for Christmas.

OP posts:
loobeylou · 19/12/2008 11:25

I am so shocked by this!

Dreadful behaviour on their part.

Speak to council building control dept, also CAB might be of use? And, yes, local paper would have a field day!!!

Wonder what they would do if you got your solicitor to send a letter saying that as they ahve done this without notification, and there are NO financial issues outsatnding, you will be booking into a hotel for Christmas and sending them the bill.

What they are trying to do is BULLY/BRIBE you into parting with more money before Xmas, and it STINKS!!

Waswondering · 19/12/2008 22:40

This reply has been deleted

Message withdrawn at poster's request.

lizziebeth · 19/12/2008 22:47

Oh my god, this is absolutely appalling.

I do think it's a criminal matter actually.

Also contact Trading Standards and Watchdog.

Helium · 20/12/2008 20:47

YANB at all U. Get the paperwork together to prove the situation and contact your police station. I would also go to Trading Standards.

prettybutterfly · 20/12/2008 20:52

How absolutely horrible. Do everthing civil/criminal that you can AND shout about it to friends, family and media. Boil their bunnies.

DesperateHousewifeToo · 20/12/2008 20:58

Do they have your keys at all?

Would change your locks if they do. Could the handbag being stolen have anything to do with them?

My sister had squatters move into her (empty) house just after finishing loft conversion and basement. Turned out to be one of the labourers! They think he obtained a key.

lalalonglegs · 20/12/2008 21:32

Get a solicitor to write a very nasty letter immediately; speak to Trading Standards and start compiling a file of invoices and receipts. Do not try to enter into dialogue with this twat. I would also contact the Inland Revenue since all builders work for cash at some point and having the taxman breathe down their neck is pretty unpleasant.

And, yes, change locks immediately.

hannahsaunt · 20/12/2008 22:46

Thank you for all the supportive replies. We are meeting with our architect on Tuesday and have a complete papertrail. Police are being kept informed.

Quite distracted though as have spent the last 36 hours dealing with ds2 and his 3 fractured fingers (inc one displaced) and 2 partially severed fingertips...that's what happens when little boys play around the little girls toilets.

OP posts:
DesperateHousewifeToo · 21/12/2008 09:59

Oh goodness, well that would be a distraction

Hope he is ok.

Glad the architect is on the case.

zipzap · 22/12/2008 00:11

How completely dreadful and what an unbelievably mean, petty and horrible thing your builders have done to you . Especially as it sounds as like you are completely in the right and they are in the wrong. Did they actually take the bathroom suite away with them? And just before Christmas too.

In addition to all the other great suggestions here, have you got any legal insurance with your house or car insurance?

If you have, it might be worth ringing them up and talking things through with them as to where you stand and what you can do - they can be quite helpful. As a starting point they can help out on what to do next and what your rights are, and then if you do want to take it to the next stage they will take lots of the stress (and cost!) away.

And they sometimes have 24 hour helplines, which can be good if you want to talk it through with someone in the middle of the night!

Has your architect worked with them before or anyone you know used them before? Can your architect make sure that other local architects know what they have done and thus not recommend them to others. Can imagine it must feel doubly horrible when they had been so seemingly nice.

Good luck - and hope that your son's hand is getting better...

ja9ladiesdancing · 26/12/2008 10:04

HA - was devastated to read this... thinking of you.

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