to expect not to be blamed for a receptionists mistake!!!

[BBeingpatient]

i really dont think i am...

i went to the docs today as i have been TTC for over a year, and having had really very irregular periods following a fairly traumatic miscarriage i finally accepted i need some help, i have done another thread on that in conception giving full back ground but thats not the issue at hand....anyway....

i phoned the docs when the surgery opened and asked to see my GP, i said i could go at any time today as i have a day off. the lady asked the problem, i told her and she said i would be fine seeing the duty doc.

i arrive to my apt, and you know when you look at the person and you just know you are in for it? well he says " what is the prob" i start to explain and he stops me and says " and exactly why is this an emergency, you should see you GP" as if to say you are wasteing my time. I explained that the receptionist had placed me, i would have rather seen my GP. Anyway he continued to deride me to the point where i cried and apologised for wasting his time!!! he gestured to show me out and i snapped, and asked why he wasnt willing to help me, said it was making me distressed/depressed, at which point he conceded to write me the form for the blood tests that i needed ..... how gracious....

Now i know that i got what i needed in the end but AIBU to expect a bit more compassion from the doctor as it wasnt my mistake but a member of the reception staff!?!

oh i guess i am then.....

No you're not!

I work in a practice and would be upset for you if this happened.

I've said it before but some surgeries/doctors are just rubbish!

It makes me grrrrr that the receptionist asked you what it was for - none of their business!!!!

Speak to the practice manager - if she's half decent, she will get you in to see the right person if you need to be seen again.

absolutly not. that is disgraceful behavior. it takes courage to go to the docs with a complaint like yours. its not easy explaining the effect it has on you. he is there to provide a service to whoever needs it. what a twat !!

No YANBU. I can see why he was annoyed, but he shouldn't have taken it out on you, that was very unprofessional of him. At the end of the day the receptionist did not have to give you an appointment!

Hi BB (is that you from our conception thread?), if it is, I am so sorry to hear that you are still having problems.

YANBU - no gp ever has the right to be rude to you! You were honest to the receptionist, she booked the apt for you, her judgement call on the type of apt she booked for you. Regardless of that you always have the right to be treated with compassion, but especially after a MC and subsequent months of unsuccessful ttcing!

YANBU at all.

I once arrived, on time, for my appointment. the doctor was running late. Subsequently, the person who was supposed to have been in before me, turned up, 25 minutes late for his appointment and 10 minutes AFTER I had arrived. The receptionish insisted that he go first, even though he himself was embarrassed and pointed out that he'd arrived very late.

I was absolutely livid. She was taking too much on herself. When I mentioned it to the doctor, she said that, "oh dear, we have told reception staff to make sure people come in in order but this wasn't what we meant".

Have a rant and definitely speak to someone.

Plus, the doctor you saw should have been more sympathetic. You might have been "wasting" his time from his perspective, but your issue was entirely legitimate.

thanks all

i just felt really degraded, i mean i know its not life threatening but it could be an indicator of something more serious! thats the thing when i asked what it might be he said " thats not for me to comment see your GP" he wouldnt do or say anything, he just treated me like a dumb kid x

Ah BB, I thought it was you! Do not give up, you are young and have the support of MN behind you (the wagon is still going in the antenatal section if you fancy a moan chat). You deserve to be taken seriously and treated with compassion at the very least. Hopefully you will get there in the end!

aw thanks playing, im hoping these tests will proc=vide an answer, im thinking of probably got PCOS which is quite fixable im quite lucky inh that my normal gp is wuite nice. anyway im sure il get there!! x

YANBU

I would write a letter asking for the receptionist and gp to have some training. The first on how and where to place people in the appointment system, the second on customer service and a listening course as he/she didn't listen to the fact your appointment had been made with the receptionist knowing what the appointment was about.

Perhaps then the practice can make adjustments and run a better service. If you keep silent about what has happened they can not put things right in the future.

once the receptionist very loudly asked me what was the problem i announced in a very loud voice how very clever to have doctor trained receptionist did i need to see the doc when i could ask to see the receptionist and could she write my prescription please? oh no she said i dont write prescriptions i was just wondering if i could fit my daughter in after you!!!so she doesnt have to wait!!!!!