I had a lovely call from Halifax a couple of days ago.
I asked what she wanted and she said 'It's a sales call about insurance', I told her I was fine for insurance, thank you and her answer was 'ok, thanks, bye'.
I was gobsmacked.
It was a pleasant sales call. I wish they were all like that but I do worry whether the nice girl got penalised over that.
Last time I went into building society (not halifax) they spend more time trying to sell me stuff than do what I had gone in there for.
And this was the BS that took 5 years! to change the address on my accounts